Hiring Continuous Improvement Manager L Start Asap

3 weeks ago

Ilocos Norte Philippines Buscojobs Full time

Minimum Qualifications

  • 3 years of experience in process improvement and continuous improvement within a BPO setting, driving operational efficiency and quality enhancements.
  • Bachelor's Degree
  • Certified in Lean Six Sigma, demonstrating expertise in process optimization and quality improvement methodologies.
Responsibilities
  • PerformanceManagement: Drive improvement projects/activities across the vertical; redesign processes to suit the improvement plan; work closely with operations teams to collect data and assess the current situation; network with other experts to exchange learnings and good practices both internally and externally; develop and execute key process excellence and digital transformational project roadmaps for aligned businesses; interact with clients for understanding key business priorities and opportunity identification; provide innovative leadership driving quality and performance; direct the identification of gaps and improvement in the various processes; ensure the use of problem solving and root cause analysis where necessary; deploy Lean Six Sigma framework to improve process performance; lead VSM and problem-solving workouts with the aligned businesses; monitor and audit the deployed processes for effectiveness and efficiency; responsible for generating business impact for the client using the CI methodologies and frameworks.
  • PeopleManagement: Handle and resolve inconsistency of the team to change as it involves conflicting views and opinions; conduct quality meetings; expand training knowledge through seminars and keeping abreast of current quality issues; develop and train analysts through coaching, providing work guidance and motivation; also include counseling for disciplinary actions; communicates overall process improvement performance to Business Heads.
  • Process Improvement: Provide continuous improvement of processes and systems; conduct process improvement plan and quality communication with the client handled, operations and training management.
  • Technical: Design and implements reports to establish patterns and trends of quality issues as they may arise; able to provide quantifiable data to all quality judgments that are made; conducts Lean Six Sigma trainings and certification programs.
  • Others: Perform tasks assigned by his/her immediate Head.
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