Training Manager
7 days ago
Qualfon Cebu, Central Visayas, Philippines
Training ManagerThe Learning and Development Manager is responsible for developing high-quality training team to perform for various programs across the organization. This position works closely with Vice President of Training and is responsible for the supervision of the curriculum, trainers, and client relations. In addition, they provide instructional coaching, support, development, needs-based training and guidance for best practices, compliance support, and quality assurance for their team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Develops, organizes, and facilitates in-depth client-specific training programs.
- Provides orientation to trainees on the detailed training process flow
- Delivers a motivating, creative, and interactive training session by integrating techniques to enhance the training experience and maximize learning and retention.
- Improves training effectiveness by developing new approaches and techniques.
- Participates in the preparation of multiple training projects within established budgets and timelines.
- Collects and summarizes relevant client feedback and executes monitor projects to establish standards and meet departmental goals.
- Shares relevant information to agents, supervisors, and managers regarding training processes and procedures through proper information dissemination protocol.
- Identifies gaps between the training program and operation requirements and recommends and implements solutions to meet objectives.
- Commits to effective transfer of training by motivating trainees and ensuring that information is clarified, and all questions are addressed.
- Conducts coaching and mentoring sessions to trainees to identify areas of improvement and opportunities while keeping a written record of all interactions.
- Supervise client communications, new programs launch, and onboarding process
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultations
- Collaborates with the production supervisor in monitoring agents’ performance.
- Complete Continuous Education Courses as assigned by Leadership
- Proactively identifies a training need or problem of a trainee and/or the training program and strategizes solutions to improve learning and overall performance
- Leads call calibration sessions with agents, supervisors and managers to ensure consistent scoring & feedback delivery approach.
- Facilitates supplementary trainings (e.g. refresher course, bucket training, etc.) targeting specific area of concern to continuously improve agents’ skills.
- Creates and manages continuous trainings to ensure agents are meeting the processes outlined by the client through the identification of gaps within the processes.
- Maintains training reports and shares them with other departments if necessary.
- Ensures the trainees’ total compliance to training policies, guidelines, and procedures.
- Attends Business Reviews & Client Meetings.
- Delivers the right behaviors in meeting deliverables through punctuality and professionalism.
- Performs other administrative activities necessary.
EDUCATION and/or EXPERIENCE
- Bachelor's degree or equivalent education and experience is preferred
- Knowledge of BPO performance is preferred
- Previous two years of training management experience
- Excellent communication & leadership skills
- Ability to plan, multitask and manage time effectively
- Good computer and database skills
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per yearAbout the job Training Manager (Cebu) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to the process.The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱3,600,000 per yearTASQ has a job opening for a training manager position in Cebu City, with a hybrid work setup. Requirements:At least 2 years of experience as a training manager within the BPO industry.Experience managing process trainers, assistant managers, and lead assistant managers related to the process.Focuses on coaching and mentoring trainers and leadership staff,...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearWork Setup: Hybrid Requirements: Minimum of 2 years as Training Manager in BPO Industry. Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs...
-
Training Manager
2 days ago
Cebu City, Central Visayas, Philippines XtendOps Full time ₱1,200,000 - ₱2,400,000 per yearJob Title: Training Manager (Individual Contributor)Location: [Insert location or Remote]Start Date: ASAPJob Description:We are seeking a highly motivated Training Manager to join our BPO team as an individual contributor. This role will focus on designing and delivering engaging coaching workshops, corporate trainings, and leadership development programs to...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is urgently seeking to hire an on-site Training Manager in Cebu. The pre-screening interview will be conducted via phone. **Position Overview: Training Manager (Cebu)** **Work Setup:** On-site/Possibly Hybrid **Requirements:** - At least 2 years of experience as a Training Manager in the BPO industry. - Responsible for overseeing process trainers,...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job: Training Manager - Cebu City (hybrid) Qualifications:Minimum of 2 years as Training Manager in BPO Industry. Responsibilities:*Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. *The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate...
-
Training Manager
1 day ago
Cebu City, Philippines Shangri-La Group Full timeShangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. We are looking for a Training Manager. Job Responsibilities: Plans, organizes, monitors, coordinates and conducts training activities effectively in order to upgrade the...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines Shangri-La Group Full time ₱900,000 - ₱1,200,000 per yearShangri-La Mactan, CebuNestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearWork setup: Hybrid setup in Cebu CityIndustry: BPORole Requirements:A college degree is required, preferably in Nursing, Psychology, Mass Communications, or Education.At least 2 years of experience as a Training Manager in the BPO or contact center settingWith experience leading process trainers, Assistant Managers, and Lead Assistant Managers.Must have...
-
Training Assistant|OPEN FOR FRESH GRADS
1 week ago
Makati City, National Capital Region, Philippines Uptitude Training Corporation Full time ₱900,000 - ₱1,200,000 per yearQualificationsBachelor's degree in Finance, Business, IT, or Education (MUST HAVE)Experience in online training, especially in financial services or bankingStrong knowledge of online banking systems and fintech solutions for MSMEsExcellent communication skills and presentation skills (MUST HAVE)Technically adept with virtual learning tools (MS Teams, Google...
