Training Manager

1 day ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

TASQ has a job opening for a training manager position in Cebu City, with a hybrid work setup.

Requirements:

  • At least 2 years of experience as a training manager within the BPO industry.
  • Experience managing process trainers, assistant managers, and lead assistant managers related to the process.
  • Focuses on coaching and mentoring trainers and leadership staff, conducting training sessions as needed, performing training needs analysis, and developing action plans to address knowledge gaps.
  • College degree, preferably in nursing, psychology, mass communications, or education.
  • Positive feedback from local leadership and their teams.
  • Candidates without an insurance background are welcome to apply.

Responsibilities:

  • Assist the senior training manager in overseeing and coordinating various training requirements for the program and its projects within the assigned accounts.
  • Monitor, coach, and mentor trainers to enhance their skills.
  • Develop training materials, activities, and assessments.
  • Conduct training classes as necessary.
  • Support the senior training manager and/or AVP in gathering, measuring, and analyzing data to assess the training program's effectiveness regularly.
  • Conduct trainer interviews and strengthen team resources through the Training Apprenticeship Program.
  • Maintain confidentiality of client information and adhere to company policies regarding confidentiality.
  • Foster a positive work environment by recognizing team contributions, soliciting feedback, and providing personal support when needed.

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