Call Quality Control Assistant

3 weeks ago

Pasay, Philippines Metrobank Full time

Overview Call Quality Control Assistant (Collections) – Metrobank, Pasay, National Capital Region, Philippines Position Title: Collections Quality Control Specialist (Call Quality Control Assistant) Job Summary The position is responsible for conducting various quality assurance (QA) tests for the Collections Department. The Quality Control Specialist conducts Day-2 review activities for Collections and ensures that all errors are reported on time for prompt resolution. S/he assists in performing internal audits in the department, including collection agencies, and helps implement different QA test procedures. Specific Duties & Responsibilities Conduct Day-2 reviews and accuracy checks on the collection processes in compliance with approved policies, procedures, and quality standards Assist in performing QA test procedures and internal audits for all units of the department and for all collection agencies Perform random checks on the call monitoring process conducted by Collection Officers Stay updated with applicable new policies and processes Assist in handling the department’s Centralized Complaint System, conduct investigations, prepare letters, and perform call-outs to clients; review and coordinate with concerned units on resolution of collection complaints under supervision of QA Officer Ensure all assigned review activities are completed within turnaround time; ensure agency visits are conducted on schedule and all findings are reported promptly Monitor and ensure prompt resolution of reported errors through coordination with various units Generate daily and monthly reports on review results and audit findings Recommend action steps to resolve issues or improve processes Recommend effective strategies to improve quality/accuracy, reduce costs, and enhance customer satisfaction Conduct side-by-side call monitoring with in-house agents at least once per quarter Provide observations to the training officer Document call monitoring results Provide inputs to the annual business review of collection agencies to assist in contract renewal evaluation Escalate any errors or issues that may pose bank risk to the immediate supervisor Perform backup functions to ensure the team’s review turn-around time is met Perform other duties as assigned by the immediate supervisor Qualifications Bachelor’s degree, preferably in business At least 2 years of experience in Collections; preferably in self-assessment tests, quality assurance, or training; experience as a Collector is a plus Knowledge of collection systems and policies/procedures is advantageous Other Details Rank: Rank and File Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division / Collections Support Department Location: Metropark, Pasay #J-18808-Ljbffr

  • Call Quality Control Assistant

    3 days ago

    Pasay, National Capital Region, Philippines Metrobank Full time ₱250,000 - ₱500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Assistant Quality Assurance and Quality Control Manager

    3 weeks ago

    Pasay, Philippines SM Investments Corporation Full time

    Overview Position: Assistant Quality Assurance and Quality Control Manager   Staff Request No: To be assigned in Park Residences. Responsibilities and requirements are described below. Responsibilities Comprehensive Quality Inspection of Units - Thorough quality inspection of units and inspecting endorsed units to ensure they meet the agreed quality...

  • Quality Assurance/Quality Control

    1 week ago

    Pasay, Philippines MFT International Corporation Full time

    Responsibilities Draft quality assurance policies and procedures Interpret and implement quality assurance standards and procedures Evaluate the adequacy of quality assurance standards Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality Overall in-charge in quality assurance & control Turn over of...

  • Quality Control Analyst

    6 hours ago

    Pasay, Philippines George Optical Inc. Full time

    Join to apply for the Quality Control Analyst role at George Optical Inc. Responsibilities Manage and oversee inventory levels of production materials. Ensure timely availability of materials to meet production schedules. Collaborate with suppliers to negotiate pricing and delivery terms. Monitor and analyze material usage for cost efficiency. Implement and...

  • Call

    2 weeks ago

    Pasay, Philippines TKHS GROUP INCORPORATED Full time

    • At least College Level • Assisting customers with their inquiries/concerns. • Managing, Identifying, and assessing customer needs to achieve satisfaction. • Ensure quality customer service and maintain good phone • Conduct outbound calls to coordinate payment-related concerns • Willing to assigned din Aseana Paranaque City

  • Document Controller

    7 hours ago

    Pasay, Philippines Commsec Inc. Full time

    On-site - Pasay 3-5 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Holiday Gifts Government Mandated Benefits Insurance Health & Wellness Document management: Implement and maintain document control processes for drawings, specifications, manuals, and other technical materials throughout the project lifecycle. Quality control:...

  • Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱450,000 - ₱900,000 per year

    About the role As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent...

  • Operation and Quality Control Supervisor

    2 weeks ago

    Pasay, Philippines Crowdsource Solutions Full time

    We are looking for a trustworthy and dependable Operations & Quality Control Supervisor to oversee daily field operations and lead a team of pest control technicians. This role is ideal for someone with strong leadership skills, a proactive mindset, and the ability to guide teams toward performance excellence. Key Responsibilities: - Supervise, train, and...

  • quality control and assurance analyst

    1 day ago

    Pasay, National Capital Region, Philippines Dermesse Full time ₱216,000 - ₱264,000 per year

    Job DescriptionSamples, inspect and performs physical and chemical analysis of a raw materials (newly delivered and on-stock), in process product samples, packaging materials and finished goods using current pharmacopeias, established material specification, any associated wet chemistry and instrumental techniques , as appropriate. Ensure all analysis is...

  • Maintenance Controller

    7 days ago

    Pasay, National Capital Region, Philippines PAL Express Full time ₱900,000 - ₱1,200,000 per year

    Why Join Us?Asia's First and Longest-Serving AirlineAmazing travel perks for you and for your familyEnjoy a collaborative work culture and environmentKnow More About the QualificationsBachelor's Degree in Aeronautical Engineering or Aircraft Maintenance TechnologyHolder of a valid Aviation Maintenance Technician (AMT) license from CAAP / PRC LicenseMust have...