Technical Support Representative
4 weeks ago
Angeles City, PH Job Type Full-Time Pay Type Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company committed to excellence and innovation. We are hiring a Technical Support Representative who will serve as the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services. Key Responsibilities Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner. Resolve technical issues efficiently, aiming for first‑contact resolution. Research and retrieve information across systems to address customer concerns. Collaborate with other departments to resolve complex issues. Accurately document customer interactions and claims in internal systems. Use available resources and training to provide accurate information while adhering to scripts, policies, and procedures. Protect customer privacy and handle confidential information responsibly. Escalate unresolved issues to appropriate personnel when necessary. Participate in ongoing training and team meetings to stay current on systems, products, and procedures. Maintain consistent attendance and adhere to your work schedule. Candidate Qualifications Must be 18 years of age or older. High school diploma or equivalent. Strong written and verbal communication skills. Typing speed of at least 20 words per minute. Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Familiarity with the Windows operating system. Dependability and punctuality. Strong problem‑solving and troubleshooting abilities. A calm, empathetic, and customer‑first mindset. Ability to multitask, stay organized, and work independently. A collaborative spirit and a passion for helping others. Comfort working in a fast‑paced, evolving environment. Conditions of Employment Must be authorized to work in the Philippines. Must be willing to submit to a Level II background and/or security investigation with a fingerprint; job offers are contingent on successful investigation. Must be willing to submit to drug screening; job offers are contingent on successful screening. Compensation & Benefits Competitive hourly pay based on experience. Health (HMO) coverage with additional dependent coverage tiers. Dental coverage and in‑house dental assistance. Performance and loyalty bonuses. Allowances for rice, clothing, laundry, and meals. Free meals during training. Career growth and learning opportunities. Frequent workplace disinfection and fogging. Employee shuttle services. Company retreats and off‑site events. Additional in‑office rewards, raffles, recognition gifts, and treats. Diversity and Equality MCI maintains a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr
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Call Center Technical Support Representative
2 weeks ago
San Fernando, Philippines MCI Full timeCall Center Technical Support Representative Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you tech-savvy and...
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Contact Center Technical Support Representative
4 weeks ago
San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a tech-savvy and customer-oriented Technical...
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IT Technical Support
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San Fernando, Central Luzon, Philippines Skill Bridge Full time ₱480,000 - ₱600,000 per yearSalary Range: PHP 40,000 – PHP 50,000Location: San Fernando, PampangaEmployment Type: Permanent, Full-Time (with Employment Contract and Government-Mandated Benefits)Work Schedule RequirementRegular working hours fall anywhere between 7:30 AM and 6:30 PM (Adelaide, SA Time)Actual shift will depend on rostered scheduling (early or late shift)Staff must be...
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Customer Support Representative
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San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱18,000 per yearJob Description: Remote Employee BPO has an outstanding opportunity for youRole: Customer Support RepresentativeCompensation: Competitive Basic SalaryBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).Work Setup: Work-from-Office (San Fernando, Pampanga)Work Schedule:The training schedule will be Mon-Fri, 9pm to...
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Technical Support
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San Fernando, Central Luzon, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱348,000 per yearWe are Hiring Technical Support (Blended Account)Location: Sm Clark Angeles City Pampanga Beside Suminiko and Aventus.Qualification: > Associate/College Graduate/2 yrs college in Information Technology or any related field with 12 mos of Hard-core Tech Experience BPO or non-BPO (hardware and software troubleshooting)* Telco TSR BPO experience is ok Excellent...
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Technical Support Agent
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San Fernando, Central Luzon, Philippines Nanoleaf Full time ₱1,200,000 - ₱1,500,000 per yearJob description:We're seeking a Technical Customer Experience Specialist to join our dedicated support team, focusing on online chat, email, and video or call interactions with our valued customers. As a key member of our customer experience team, you will be at the forefront of providing technical support for cutting-edge Internet of Things (IoT) products,...
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Technical Support Specialist
4 weeks ago
San Juan, Philippines Cprvision Full timeTechnical Support Specialist page is loaded## Technical Support Specialistlocations: Remote, Philippinestime type: Full timeposted on: Posted 4 Days Agojob requisition id: R49499**Omegro Business Unit:**VBU - Helm Operations**Job summary:****Job Description:**At Helm Operations, we make software that powers the world’s maritime industry, from tugboats,...
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Technical Support Officer
2 weeks ago
San Juan, National Capital Region, Philippines GAKKEN (Phils.), INC. Full time ₱252,000 - ₱504,000 per yearGAKKEN Philippines INC. is continuously growing and we want YOU to be part of it Join our team, TODAYTechnical Support Officer is primarily responsible in providing quality, timely, and organized administrative support to the Technical Department. She openly communicates and provides customer service to both internal and external clients to ensure accurate...
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Call Center Representative
3 weeks ago
San Fernando, Philippines Mass Markets Full timePosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Position OverviewMCI is a leading Business Process Outsourcing...
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Technical Writer
3 weeks ago
San Fernando, Philippines CoDev Full timeWork Arrangement Work From Home (must be PH based) Working Days: Mondays to Fridays if (Mid or Night Shift) Available Shift Options (You may choose): PH Mid shift 5PM or PH Night shift 10 PM Remarks: First 30 Days will be on night shift due to onboarding, afterwards you can transition to Mid Shift or retain Night Shift About the Company Our client is a...
