Technical Support Representative
4 days ago
Angeles City, PH Job Type Full-Time Pay Type Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company committed to excellence and innovation. We are hiring a Technical Support Representative who will serve as the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services. Key Responsibilities Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner. Resolve technical issues efficiently, aiming for first‑contact resolution. Research and retrieve information across systems to address customer concerns. Collaborate with other departments to resolve complex issues. Accurately document customer interactions and claims in internal systems. Use available resources and training to provide accurate information while adhering to scripts, policies, and procedures. Protect customer privacy and handle confidential information responsibly. Escalate unresolved issues to appropriate personnel when necessary. Participate in ongoing training and team meetings to stay current on systems, products, and procedures. Maintain consistent attendance and adhere to your work schedule. Candidate Qualifications Must be 18 years of age or older. High school diploma or equivalent. Strong written and verbal communication skills. Typing speed of at least 20 words per minute. Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Familiarity with the Windows operating system. Dependability and punctuality. Strong problem‑solving and troubleshooting abilities. A calm, empathetic, and customer‑first mindset. Ability to multitask, stay organized, and work independently. A collaborative spirit and a passion for helping others. Comfort working in a fast‑paced, evolving environment. Conditions of Employment Must be authorized to work in the Philippines. Must be willing to submit to a Level II background and/or security investigation with a fingerprint; job offers are contingent on successful investigation. Must be willing to submit to drug screening; job offers are contingent on successful screening. Compensation & Benefits Competitive hourly pay based on experience. Health (HMO) coverage with additional dependent coverage tiers. Dental coverage and in‑house dental assistance. Performance and loyalty bonuses. Allowances for rice, clothing, laundry, and meals. Free meals during training. Career growth and learning opportunities. Frequent workplace disinfection and fogging. Employee shuttle services. Company retreats and off‑site events. Additional in‑office rewards, raffles, recognition gifts, and treats. Diversity and Equality MCI maintains a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr
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Technical Support Representative II
2 weeks ago
San Juan, National Capital Region, Philippines Focus Support Associates Full time ₱360,000 - ₱420,000 per yearWe are seeking a skilled and customer-focused Technical Support Representative II (TSR II) to join our growing team. This role requires handling escalated technical concerns, providing high-quality resolutions, and ensuring an excellent customer experience. TSR II serves as the next level of support, requiring advanced troubleshooting skills and strong...
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Remote Technical Support Representative
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San Fernando, Philippines Mass Markets Full timeOverview Join to apply for the Remote Technical Support Representative role at Mass Markets . MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet clients’ needs. We are seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support...
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Call Center Technical Support Representative
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Technical Support Representative
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San Fernando, Philippines Mass Markets Full timeOverview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Technical Support...
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San Fernando, Philippines MCI Full timeFull-Time Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and...
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Technical Support Representative
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Call Center Technical Support Representative
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San Fernando, Philippines MCI Full timeAbout MCI MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint that serves industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our teams provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service...
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San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a tech-savvy and customer-oriented Technical...
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Technical Support Representative
2 weeks ago
San Fernando, Philippines Mass Markets Full timePosition Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Technical...
