Operations Lead

6 days ago

Parañaque, Philippines Innovature: AI-Driven Outsourcing Partner Full time

Overview

POSITION: Operations Lead - Night Shift

WHO WE ARE: Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services include call center, 24/7 bi-lingual customer care, digital marketing, bookkeeping and data analytics. We offer full-time remote resources who meet global manpower requirements and use our business analytics, SLA and other performance metrics to help clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnerships. Our vision is to connect Vietnamese talents to global labor market demands.

What you will be doing
  • Lead, coach, and develop a team of accounting staff to achieve performance goals.
  • Conduct regular team meetings to review priorities, workload, and results.
  • Prepare weekly, monthly, and quarterly team performance and efficiency reports.
  • Partner with senior management to align operational objectives with company goals.
  • Support recruitment, onboarding, training, and development of team members in collaboration with HR.
  • Address performance and engagement issues constructively, involving HR and management as needed.
  • Foster a culture of accountability, adaptability, and continuous improvement.
Accounting & Finance
  • Oversee day-to-day accounting operations, including accounts receivable and accounts payable.
  • Manage payment applications, reconciliations, billing, collections, and vendor support activities.
  • Resolve discrepancies and provide first-level issue support for accounting-related inquiries.
  • Support audits, financial reporting, and other client-required accounting tasks.
  • Analyze accounting processes, recommend improvements, and identify opportunities for automation.
  • Serve as a point of escalation for accounting issues, working closely with clients to resolve concerns effectively and in a timely manner.
What we are looking for
  • Must have: Bachelor’s degree in accounting, Finance, Economics, or Management (Accounting/Finance preferred). At least 5 years of professional experience, including 2+ years in a team leadership role. Strong knowledge of accounting principles, AR/AP processes, and reconciliations. Advanced Microsoft Excel skills (pivot tables, lookups, reporting, analysis). Excellent written and verbal English communication skills. Amenable to work on a night shift.
  • Nice to have: CPA, CMA, or equivalent professional certification. Experience in a BPO or shared service environment. Background in process optimization, automation, or system implementation.
Work Details
  • Work Location: D.1, Ho Chi Minh City
  • Working Hours: 9 PM – 6 AM (Mon – Fri). (GMT +7)
  • Salary: up to $1,000
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