
Operations Supervisor
4 weeks ago
Overview
Operations Supervisor — Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. We believe in the power of community and strive to move things that matter for millions of drivers and customers who use our technology to connect with one another.
We are looking for a Driver Operations Lead / Operations Supervisor who will:
Responsibilities- Lead and manage end-to-end driver supply efforts, ensuring a healthy pipeline of active and engaged drivers.
- Drive retention strategies to improve driver satisfaction, engagement, and long-term activity on the platform.
- Oversee driver communications, ensuring clear, timely, and effective messaging across all channels (SMS, in-app, calls, etc.).
- Manage and improve driver support processes, addressing concerns, inquiries, and feedback efficiently.
- Collaborate with cross-functional teams (Marketing, Product, Customer Service) to align efforts in improving driver experience and platform loyalty.
- Monitor key supply metrics (active drivers, retention, churn, etc.) and propose data-driven initiatives to enhance performance.
- Lead and support on-ground and digital initiatives to engage and assist the driver community.
- A proactive leader who understands the importance of driver satisfaction to platform success.
- Someone with strong communication and organizational skills who can manage both strategic planning and on-the-ground execution.
- A team player who can collaborate across departments while also taking full ownership of driver supply operations.
- Someone passionate about empowering gig workers and improving their day-to-day experience.
- 3+ years of experience in operations, supply management, or a related field—preferably within a tech, logistics, or delivery platform.
- Experience in handling retention programs, customer/driver communications, and support operations.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Proficiency in tools such as Excel, Google Sheets, and CRM platforms (Zendesk, Intercom, etc. is a plus).
- Excellent verbal and written communication in English and Filipino.
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