Client Success Manager

Troveres Cebu, Central Visayas, Philippines Client Success Manager Troveres Cebu, Central Visayas, Philippines Get AI-powered advice on this job and more exclusive features. We're seeking a highly organized Client Success Manager to coordinate our Amazon channel operations. You'll be the central hub creating tickets, tracking work through completion, ensuring accuracy, and jumping in for emergency situations - all while keeping our Amazon business running smoothly in a fast-paced startup environment. Key Responsibilities Ticket Creation & Work Coordination Create detailed, accurate tickets for Amazon data updates, listing changes, customer issues, and operational tasks Assign work to appropriate team members with clear instructions and deadlines Translate stakeholder requests into actionable work items with complete context Prioritize incoming requests and communicate urgency levels Follow-Through & Accountability Track all open tickets from creation through completion Follow up with team members to ensure work is progressing and deadlines are met Chase down blockers and elevate delays that impact timelines Close the loop with stakeholders once work is completed Ensure nothing falls through the cracks Quality Assurance Review completed work for accuracy before it goes live or gets marked as done Catch errors in product data, customer communications, or reporting Send work back for corrections when needed with clear feedback Maintain high standards for data integrity and customer experience Emergency Response & Hands-On Work Jump in immediately for urgent customer issues, account health crises, or compliance matters Handle high-priority situations that can't wait for normal ticket flow Manage critical escalations (suspended listings, serious reviews, A-to-… …) ... Amazon Account Health Monitor seller metrics, account health dashboards, and performance indicators Proactively identify issues before they become problems Flag trends in customer feedback, data discrepancies, or operational gaps Partner with internal teams to address root causes What we're looking for Must-Haves: Experience with Amazon Seller Central operations (FBA and/or FBM) Extremely detail-oriented with a commitment to accuracy Strong organizational skills and ability to track multiple workstreams simultaneously Persistent follow-up skills - you don't let things drop Comfortable working independently in a remote startup environment Excellent written communication for creating clear tickets and updates Working Style: Organized coordinator : You keep all the plates spinning without losing track Quality-focused : You catch mistakes before they reach customers Proactive communicator : You update stakeholders without being asked Self-directed : You manage your own workflow and priorities Ownership mentality : You see tickets through to completion, not just creation Startup Mentality: Comfortable with ambiguity and evolving processes Resourceful problem-solver who figures things out Takes pride in being reliable and thorough Thrives on keeping operations running smoothly What success looks like All tickets are clear, complete, and followed through to resolution Work gets done on time with minimal errors Amazon account health metrics remain strong Emergencies are handled swiftly and effectively Stakeholders trust you to keep things moving Team members know exactly what needs to be done when you create a ticket Nothing falls through the cracks on your watch Location : Remote Environment : Fast-paced startup where you'll be the glue holding Amazon operations together. High autonomy, high expectations for follow-through and accuracy. Seniority level Seniority level Entry level Employment type Employment type Contract Industries Marketing Services Referrals increase your chances of interviewing at Troveres by 2x Get notified about new Customer Success Manager jobs in Cebu, Central Visayas, Philippines . Cebu, Central Visayas, Philippines 1 month ago Outbound Sales Executive (End-to-End Sales) Cebu, Central Visayas, Philippines 2 months ago Cebu, Central Visayas, Philippines 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr