Marketing & Client Success Specialist - Virtual Assistant

4 weeks ago

Tanauan, Philippines Virtual Rockstar Careers Full time

Marketing & Client Success Specialist – Virtual Assistant Virtual Rockstar Careers is hiring a full‑time Marketing & Client Success Specialist on behalf of our client – a top‑performing consulting firm that helps financial institutions achieve elite results and build award‑winning workplace cultures. This is a remote, full‑time position. Responsibilities Manage and execute email marketing campaigns in HubSpot – from scheduling to analytics. Keep HubSpot data clean, organized, and optimized for marketing workflows. Assist with updating class materials, client learning portals, and digital course content. Upload and update campaigns, webinars, and learning modules in HubSpot and LightSpeed platforms. Track participant engagement and program completion across the firm’s certification and training programs. Provide ongoing customer support through email and phone. Manage clients’ progress through their programs, providing reminders, resources, and encouragement. Support clients with curriculum milestones, class scheduling, and assessments. Coordinate event attendance confirmations, follow‑up calls, and client communications. Deliver customer experiences that reflect professionalism, warmth, and the company’s high standards. Support live and virtual events, workshops, and certification programs. Help plan marketing campaigns tied to seminars, roundtables, and training events. Update internal systems (TeamWork, HubSpot, Slack) to ensure alignment across departments. Collaborate with team members to improve workflows, communications, and campaign outcomes. Assist with creating or refining marketing materials in Canva. Analyze campaign and engagement data to help optimize future communications. Help ensure all client‑facing content is on‑brand, error‑free, and value‑driven. Requirements 2+ years of experience in marketing, customer service, or client success. Hands‑on experience using HubSpot (required). Strong written and verbal English communication skills (polished, professional, and friendly tone). Highly organized, detail‑oriented, and self‑motivated. Strong emotional intelligence and customer empathy.Experience with project management and communication tools such as TeamWork, Slack, and Microsoft Office Suite. Familiarity with Canva, ChatGPT, or other creative tools is a plus. Ability to manage multiple projects and deadlines in a fast‑paced, excellence‑driven environment. Growth mindset and eagerness to learn – the team values mastery and self‑development. Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe. #J-18808-Ljbffr

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