Community Operations Manager
3 weeks ago
Join to apply for the Community Operations Manager role at Side . Description Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit About DUBS DUBS is a rapidly growing mobile app built to connect gamers worldwide through seamless group finding (LFG), chat, and real-time community features. Our core audience is gamers, with a focus on younger and diverse communities. DUBS aims to provide a safe, inclusive, and engaging environment for users to connect, play, and share. The Role We are looking for a hands-on Community Operations Manager to lead support and engagement services for the DUBS app. This role involves scaling community presence, fostering participation and retention, and managing a team of 9–12 Player Support & Moderation staff, including a Team Leader and Tier 2 roles. You will build a user experience rooted in empathy, responsiveness, and community culture, while maintaining operational excellence and supporting DUBS’ growth, initially in North America with future international expansion. Key Responsibilities Lead Community Operations: Manage and scale a team of community moderators and support agents, ensuring excellent service across all channels and shifts. Drive Community Engagement: Design and implement programs to increase user participation, satisfaction, and retention. Coach & Develop: Mentor your team, fostering a performance-driven culture. Relationship Management: Build relationships with VIP community members, creators, and influencers. Cross-Functional Collaboration: Work with Product, Marketing, and Publishing teams to align community strategies. Platform Oversight: Manage in-app lobbies, chat channels, and app store reviews. User Insights & Reporting: Collect and analyze feedback and KPIs to improve user experience and operations. Escalation & Incident Response: Lead during content launches or incidents, escalating issues as needed. Requirements Must Have 3+ years in community management, operations, or digital support for games, tech, or entertainment. Proven leadership managing community moderation and support teams. Experience with live service operations and real-time responsiveness. Strong background handling user safety and online issues. Familiarity with Zendesk, Community Sift, analytics dashboards. Understanding of gaming and social mobile apps, including iOS and Android troubleshooting. Flexible availability for a 24/7 team, primarily in Pacific Time. Excellent communication and collaboration skills. Nice to Have Experience with younger gaming demographics. Experience scaling support teams internationally. Background in influencer or creator community management. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Computer Games This job is active and accepting applications. #J-18808-Ljbffr
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Community Operations Manager
2 days ago
Philippines Side Full time $60,000 - $80,000 per yearSide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across...
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