Communications Associate Manager

4 weeks ago


Philippines FWD Group Management Holdings Limited Full time
Communications Associate Manager page is loaded## Communications Associate Managerlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todayjob requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visit**About FWD Life Philippines**FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit fwd.com.ph.1 > Statistics > Life > 2022 > Based on Paid-Up Capital2 > Statistics > Life > 2022 > Based on New Business Annual Premium EquivalentThe Communications Associate Manager plays a key role in shaping and executing FWD’s external communications strategy, ensuring the company’s reputation, purpose, and customer trust are consistently elevated across all stakeholders. This role goes beyond execution—it drives strategic planning, editorial direction, and cross-functional collaboration to strengthen the brand, promote financial literacy, manage customer communications (including complaints), and proactively engage media and public stakeholders through purposeful storytelling and crisis management. The role also serves as a subject matter expert in communications, anticipating reputational risks, brand positioning, and stakeholder engagement. It requires a strong understanding of the insurance and financial services landscape, including market trends, regulatory affairs, and ESG.Drive thought leadership and financial literacy initiatives. Lead content strategy for corporate website and other, ensuring accuracy, timeliness, and brand alignment.Foster effective stakeholder engagement and ensure alignment of corporate narratives by driving collaboration across various departments and leadership teams and supporting initiatives that span various facets of the organization. Manage external engagement with industry groups, regulators, NGOs, and partners.Contribute to strategic planning and execution of media relations, PR campaigns and executions aligned with corporate narrative. Define standards for messaging and collaborate with agency partners. Monitor and report media coverage.Oversee customer-facing communications with Customer Experience to ensure clear, consistent, accurate messaging across customer touchpoints. Draft and review communications related to complaints and service updates.Develop and help implement crisis communication protocols and templates. Advise on reputational risk and participate in tabletop exercises as needed. Assist in post-crisis trust-rebuilding strategies.Communicate CSR, ESG, and community impact efforts. Lead and amplify storytelling around financial inclusion, disaster response, and sustainability.**Education & Certification:*** University graduate from a reputable institution* Preferably with coursework in Marketing, Communications, Journalism, or related fields**Experience:** Minimum of 7 years’ work experience in a communications role **Experience and background in the following:*** Proven expertise in PR, media relations, crisis communications, digital strategy, and stakeholder engagement* Experience advising senior leaders and contributing to business decision* Familiarity with life insurance, financial products, and customer behavior is a strong advantage* Exposure to regulatory affairs and ESG communications preferred**Privacy Notice**Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
#J-18808-Ljbffr

  • Philippines Airr Labs Inc. Full time ₱150,000 - ₱250,000 per year

    Content and Community Associate – PHWe are seeking a dynamic Content Community Associate to join our team. This role blends content creation, social media management, and community engagement to foster a positive, inclusive, and active brand presence on TikTok. The ideal candidate will be passionate about content-driven strategies and adept at cultivating...


  • , , Philippines Eastern Communications Full time

    Brand Communications Sr. Specialist We're looking for a Brand Communications Sr. Specialist to join our dynamic team and drive the strategy and execution for some of our most visible campaigns. This role is crucial for maintaining and elevating our brand's reputation and reach. What You'll Be Doing: Out-of-Home (OOH) Advertising: Strategizing, planning, and...


  • , Metro Manila, Philippines Intersections Communications, Inc. Full time

    Overview Company Description Intersections Communications, Inc. is built on the synergy of deep experience and progressive thinking in media. Intersections is focused on reinventing the agency model through strategic client leadership and partnerships to maximize the value of media investments. Role Description Role Description This is a full-time role for...


  • , Metro Manila, Philippines Intersections Communications, Inc. Full time

    Role Description This is a full-time role for an Associate Media Director located in Makati reporting to the office 3x a week. The Associate Media Director will be responsible for creating and managing media strategies, planning and executing media campaigns, and analyzing their performance across various media channels. The role involves collaborating with...


  • , Metro Manila, Philippines Security Bank Corporation Full time

    Overview The Communications Manager leads the planning, development, and execution of integrated communication strategies to strengthen the Bank’s brand, protect its reputation, and enhance stakeholder engagement. The role ensures alignment with business goals and sustainability commitments, while working with a team and managing external agencies. What...


  • , Metro Manila, Philippines Buscojobs Full time

    Overview The Content & Community Associate is a hybrid role that blends content strategy with active community engagement to identify and shape content opportunities for the brand on TikTok. This role is responsible for understanding platform culture, nurturing communities, surfacing trends, and collaborating with content creators to fuel storytelling that...

  • Start ASAP

    3 weeks ago


    , Metro Manila, Philippines Caldwell Communications Full time

    Overview Start ASAP - Retail Non-Voice Customer Support Associate at Caldwell Communications. Join to apply for the Start ASAP - Retail Non-Voice Customer Support Associate role at Caldwell Communications. Job Responsibilities Answers phone calls and provides important information/assistance to clients Checks mail, fax, and internet mail to provide customer...

  • Limited Slot

    5 days ago


    , Metro Manila, Philippines Caldwell Communications Full time

    Limited Slot - Chat Support Associate - Non-Voice - 28K Monthly Join to apply for the Limited Slot - Chat Support Associate - Non-Voice - 28K Monthly role at Caldwell Communications 1 week ago Be among the first 25 applicants For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free...


  • , Metro Manila, Philippines Caldwell Communications Full time

    Overview Chat Support Associate-Non-Voice--No BPO Exp role at Caldwell Communications Job Responsibilities Answers phone calls and provides important information/assistance to clients Checks mail, fax, and internet mail to provide customer assistance Communicates with customers on the phone or using written correspondence to take care of concerns Answer...


  • , Metro Manila, Philippines Buscojobs Full time

    Overview Multiple job postings for Communications/Marketing Communications Manager roles in various locations in the Philippines. The descriptions include responsibilities in brand management, corporate communications, media relations, content creation, events, and team leadership. Qualifications commonly require a bachelor’s degree in marketing,...