Communications Operations Manager

3 weeks ago


Philippines Talkpush Full time

Communications Operations Manager at Talkpush Talkpush powers 10–15 million candidate touchpoints a month across email, SMS, WhatsApp, voice, and Messenger. In this role you will optimize the AI call stack end to end, focusing on audio paths, SIP, ASR accuracy, prompt configs, and cost optimization. Responsibilities Monitor delivery performance across email, SMS, voice, and AI calls and respond quickly to dips, blocks, or latency spikes. Manage capacity by watching calling data and concurrency to ensure readiness for major campaigns or launches. Run SIP operations: manage and optimize SIP connections with customer-side telco systems (PBX, SBC) to improve quality and reduce costs. Switch carriers strategically, evaluate pricing and performance, update routing rules, and maintain redundancy. Provision and maintain numbers, including local, toll-free, short code provisioning, concurrency settings, and A2P/10DLC registrations. Triage delivery issues: investigate error codes, filters, or bounces and follow up with vendors until resolution. Support AI & OCR flows: monitor AI-driven call and document-recognition systems and flag edge cases to engineering. Publish clear documentation for SIP setup, line activation, compliance, and AI configuration. Reconcile billing: match usage to invoices, prevent leakage, and ensure billing accuracy and timeliness. Improve observability: maintain dashboards, alerts, runbooks, lead post-incident reviews, and track fix implementation. Qualifications Proven experience with SIP trunking, call routing, number provisioning, and carrier management. Hands‑on work with telco/messaging/email providers such as Twilio, Vonage, Ericsson, Infobip, Mailgun, SendGrid. Operational instincts: comfortable reading logs, analyzing metrics, using Postman, curl, Grafana, Datadog. Familiarity with A2P/10DLC, deliverability (SPF/DKIM/DMARC), and compliance frameworks. Excellent written communication and the ability to produce concise incident reports and user-friendly documentation. Why you’ll love it here You’ll sit at the center of our communications backbone, bridging AI, telco, and operations. You’ll have autonomy, real impact, and the chance to shape the future of millions of automated conversations every week. Seniority level: Mid‑Senior level Employment type: Full-time Job function: Information Technology #J-18808-Ljbffr



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