Sales and Support VA

4 weeks ago

Dumaguete, Philippines TalentPop App Full time

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

Responsibilities
  • Provide real-time support to customers via live chat, email, SMS, and phone
  • Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
  • Manage order inquiries, including shipping, tracking, returns, and refunds
  • Update CRM tools and track customer interactions accurately
  • Represent each e-commerce brand in a way that reflects their tone and values
  • Share customer feedback and insights to improve sales processes
  • Collaborate with internal teams to meet performance and service goals
Qualifications
  • Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
  • Excellent written and verbal communication skills in English
  • Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
  • Ability to work independently in a remote, fast-paced environment
  • Detail-oriented, proactive, and results-driven
Technical Requirements
  • A personal PC or laptop with an i5 processor or higher
  • A stable internet connection with a minimum of 15 Mbps upload and download speeds
  • A quiet, professional workspace for calls
What We Offer
  • Performance-based raises and commission opportunities
  • Paid time off
  • Monthly health stipend or an HMO coverage to keep you feeling your best (location-dependent)
  • Recognition bonuses for outstanding performance
  • 100% remote setup with a supportive, collaborative team environment
  • Career development opportunities
To apply

Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge .

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

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