Technical Analyst 2-Support

Technical Support Analyst – Multiple Postings

Posted today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Applies functional knowledge and skills to the problem to identify root cause
• Obtain the facts and information needed to collaboratively arrive at the optimal outcome
• Takes responsibility and ownership for decisions, actions and results
• Organizes work tasks based on business priorities
• Completes work on time and keeps the right people informed
• Takes ownership of tasks and actions while being focused on outcomes
• Establish root cause of issues to ensure resolution
• Identify and weigh solution options including evaluating impacts, risks, costs, & time
• Applies a systematic approach to confirm, identify, and resolve system issues
• Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
• Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
• Understand technology functionality, standard operating procedures, common issues, and solutions
• Maintain up-to-date knowledge about deployed technologies and how they affect the business
• Empathize with end-user needs and provide technology guidance
• Stay current on technology trends
• Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk

Required Qualifications:

• 2+ years of experience in the desktop support technology field
• 1+ years working in a high-volume call center environment
• Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
• Direct customer service or relationship management experience
• Proven experience contributing and aligning to a vision and translating that into practical action
• Proven ability to be a champion for change and continuous improvement
• Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
• Proven adaptable and flexible to meet objectives and changing priorities

Preferred Qualifications:

• CompTIA+, Network+, and Security+ Certifications

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are an equal opportunity employer and we encourage applicants from all backgrounds.

Posted today

About PayJoy: PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. The Technical Support Analyst resolves major technical issues, provides customer support, and tests upcoming PayJoy products. Responsibilities include diagnosing issues, providing technical guidance, collaborating with cross-functional teams, and testing products.

Responsibilities:

• Respond to customer inquiries, diagnose issues, and provide technical guidance
• Escalate complex issues as needed and collaborate with other teams
• Test and evaluate new products and services for quality and customer fit

Requirements:

• Bachelor’s in CS or related field
• 1-2 years in financial technology services, testing mobile or web apps
• Strong SQL, testing, ticketing tools, API basics; willing to learn
• Analytical problem-solving and excellent communication
• Team player with ability to adapt and learn
• Benefits include health insurance, vacation, development perk

PayJoy is an Equal Employment Opportunity employer.