Specialist, Payroll Onboarding Philippines

Overview

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re dedicated to helping Pros streamline operations, scale their businesses, and save time so they can be with their families. We foster a culture where our company, employees, and Pros grow and succeed together, and leadership focuses on growing team members’ careers as they create solutions for Pros.

As a Payroll Onboarding Specialist, you are responsible for the onboarding, support and long-term success of our Pros using Payroll. You are a great communicator who is comfortable taking on complex payroll projects with diverse stakeholders. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects and act as a consultant for small business payroll in the home services space. You are comfortable with process changes and provide input to guide those changes. You are part of a growing team dedicated to making payroll seamless to champion our Pros to success.

• Own relationship during initial onboarding phase for our Payroll solution, including account activation and data migration, adoption and product utilization, relationship building, delivering product value and processing first payroll
• Coach Pros on best practices with our payroll solution via Zoom meetings
• Handle escalated payroll support requests for training and coaching for Payroll subscribers
• Communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
• Develop, prepare, and nurture Pros for advocacy
• Identify opportunities for expansion, recommend areas for improvement, and proactively enhance the Pros experience
• Manage details, timelines, and actions to drive efficiency
• Improve Pros opportunities by using qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Troubleshoot technical issues, maintain deep product knowledge, and propose innovative solutions

• Bachelor’s degree or equivalent experience preferred
• 2-4 years of full-time customer success, implementation, account management or sales experience
• Fluent in English (written and verbal)
• Able to work standard hours for a US time zone: 8-hour shift scheduled between 5am-5pm Pacific Time
• Proven track record of exceeding customer success or sales metrics
• Experience in payroll processing preferred
• Experience as a consultant and developing relationships with new customers
• Knowledge of and established relationships within a relevant industry is preferred
• Proficiency in Excel (imports, exports and data formatting)
• Credibility with service professionals from HVAC, plumbing, electrical, carpet cleaning and/or maid services preferred
• CRM experience is a plus
• Self-starter with motivation, drive, and ability to work in a fast-paced environment
• Ability to learn new skills quickly and eagerness to learn
• Excellent written and verbal communication skills
• Strong attention to detail and time management
• Ability to work with cross-functional teams, internally and externally
• Good sense of customer needs

Housecall Pro celebrates diversity and is committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected by law.