Motor Claims Assistant

2 weeks ago

Pasig, Philippines Field Outsource Asia Inc. Full time

Qualifications: ‎- MALE/FEMALE ‎- COLLEGE GRAD (ACCOUNTING, FINANCE, BUSINESS ADMINISTRATION) OR ANY FIELD REQUIRED ‎- OPEN FOR FRESH GRADS ‎- KNOWLEDGABLE IN USING MS OFFICES (WORD, EXCEL,PPT) ‎- NEAR PASIG SHAW AREA Tasks and Responsibilities: • Initial Claims Handling: Accurately handle the initial notification of motor claims, entering all necessary details into the claims management system in a timely manner. • Documentation Review: Review and validate claims forms, ensuring all required information and documentation is provided, including police reports, repair estimates, and accident photos. • Record Keeping: Maintain accurate and up-to-date records of all claims activities and correspondence within the claims management system. • Filing: Ensure proper organization, filing, and retrieval of all claims documents and supporting materials. • Reporting: Prepare and submit regular reports to the Claims Manager regarding claims trends, performance metrics, and workflow updates. • Primary Contact: Serve as the primary point of contact for claimants, providing clear and timely information regarding their claim status, the claims process, and next steps. • Inquiry Management: Respond to claimant and customer inquiries via phone, email, and chat promptly and professionally, resolving issues or escalating complex matters as necessary. • Information Gathering: Assist claims handlers by proactively obtaining all necessary documents and information required to accurately evaluate claim validity and liability. • Follow-Up: Diligently follow up on missing or incomplete information or documentation from claimants or third parties, ensuring timely claims resolution and preventing unnecessary delays. • Internal Coordination: Coordinate with internal departments, including Underwriting and Legal, to facilitate a comprehensive and smooth claims assessment process.

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