Motor Claims Assistant

3 weeks ago

Pasig City, Philippines Field Outsource Asia Inc. Full time

Qualifications:
‎- MALE/FEMALE
‎- COLLEGE GRAD (ACCOUNTING, FINANCE, BUSINESS ADMINISTRATION) OR ANY FIELD REQUIRED
‎- OPEN FOR FRESH GRADS
‎- KNOWLEDGABLE IN USING MS OFFICES (WORD, EXCEL,PPT)
‎- NEAR PASIG SHAW AREA

Tasks and Responsibilities:
• Initial Claims Handling: Accurately handle the initial notification of motor claims, entering all necessary details into the claims management system in a timely manner.
• Documentation Review: Review and validate claims forms, ensuring all required information and documentation is provided, including police reports, repair estimates, and accident photos.
• Record Keeping: Maintain accurate and up-to-date records of all claims activities and correspondence within the claims management system.
• Filing: Ensure proper organization, filing, and retrieval of all claims documents and supporting materials.
• Reporting: Prepare and submit regular reports to the Claims Manager regarding claims trends, performance metrics, and workflow updates.
• Primary Contact: Serve as the primary point of contact for claimants, providing clear and timely information regarding their claim status, the claims process, and next steps.
• Inquiry Management: Respond to claimant and customer inquiries via phone, email, and chat promptly and professionally, resolving issues or escalating complex matters as necessary.
• Information Gathering: Assist claims handlers by proactively obtaining all necessary documents and information required to accurately evaluate claim validity and liability.
• Follow-Up: Diligently follow up on missing or incomplete information or documentation from claimants or third parties, ensuring timely claims resolution and preventing unnecessary delays.
• Internal Coordination: Coordinate with internal departments, including Underwriting and Legal, to facilitate a comprehensive and smooth claims assessment process.

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