Client Onboarding Specialist/Project Coordinator

2 weeks ago

Cagayan de Oro, Philippines Neolytix Full time

Overview

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact

  • We are a boutique company respected and by our clients providing no-nonsense advice on key issues that impact them
  • 4.7 on Google and 4.2 on Glassdoor with 80% of approval rating
Responsibilities
  • Conducting onboarding meetings, product tours, company presentations, and product demos
  • Understanding customer context and goals and providing product information to best serve those goals
  • Educating customers and optimizing their product setup for the quickest path to success
  • Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding
  • Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base
  • Assisting customer support with customer issues and requests
  • Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently

Shift- Night shift

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