Exchange Administrator

6 days ago

Philippines Willis Towers Watson Full time
Description

The Role

  • Working in a BAU service team, dealing with L2 service tickets and incidents concerning Microsoft Exchange.
  • User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
  • Maintaining Exchange Online and limited Exchange On-Prem servers.
  • Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
  • Assist our Exchange technical leads and senior engineers on projects as required.
  • Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
  • Assist in developing internal knowledge base and training materials.
  • Perform other duties as assigned.
Qualifications

The Requirements

  • Minimum 2 years' experience working in Exchange Online, on-premises Exchange, and hybrid environments
  • Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.
  • Hands on experience on PowerShell for management of M365 services
  • Experience with Sharepoint, Powerautomate, and other M365 services
  • Experience with configuration of Exchange policies, SMTP relay, and mail routing.
  • Experience with ticket management systems such as ServiceNow.
  • Knowledge of PowerBI to present data an advantage.
  • Strong written and oral communication with the ability to provide training to end users.

WTW is an Equal Opportunity Employer

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