Junior Customer Support Specialist

2 days ago Be among the first 25 applicants Direct message the job poster from Cloudstaff Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a Junior Customer Support Specialist join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant Role Junior Customer Support Specialist Work Arrangement Work from Office Schedule Night shift 40% Customer Contact Be point of contact for inbound technical and non-technical customer emails and faxes. Triage/assess incoming emails to ensure appropriate routing. Answer basic troubleshooting and parts questions using electronic diagrams and data. Assist customers with inquiries and complaints via email. Provide order status, UPS tracking and part availability. Utilize standard processes to ensure consistent quality with inbound and outbound customer e-mails from multiple sources. Communicate effectively with internal team members regarding processes and procedures. Participate in team meetings & support process change requests with relevant data. Consult with management to review process changes and implementation plans. Track job functions to properly ascertain individual capacity. Assist with the collection of warranty information and data to ensure proactive approach to potential field issues. Maintain contact with customer accounts, and end-users through email correspondence, including order entry and shipping confirmations. Explain and administer company policies and procedures pertaining to customer service (i.e. warranty policy, parts credit, return policy, etc.). Communicates effectively with internal customers (Sales, Accounting, Operations, etc.). Establish and maintain excellent rapport with dealers and service providers to ensure customer satisfaction. Set appropriate customer expectations. 40% Data Entry Enter non-warranty part orders. Create support cases in Customer Relationship Management (CRM) system, which provide clear, concise and technically accurate problem descriptions. Create and update cases for warranty claims. Create non-warranty quotes. Create customer accounts in data system. Create and maintain account contact information, ensuring system data is accurate. Update asset records to ensure customer/location information is correct. Interface with other departments to assure proper parts order process. 10% Total Quality Actively pursue continuous improvement to meet or exceed customer needs. 10% Other Participate in new processes to help ensure the company achieves revenue, profitability, and market-share targets through increased efficiencies. Assist with special projects as needed. Perform other duties as assigned. Qualification and requirements: Education High School diploma or equivalent required. Related vocational training or work related customer support experience. Experience and Skills Minimum of 2 years customer service experience - working within a call center environment preferred. Experience with SAP preferred. Experience with a CRM platform, Salesforce preferred. Ability to work independently and as part of a large team. Ability to prioritize, multi-task and work through problems with minimal help or supervision. Experience with a variety of computer programs at an advanced level (Microsoft Office Suite). Keyboarding skills of 50+ words per minute. Excellent written and oral communication skills. Ability to handle a fast-paced environment with a high volume of phone calls, email, and work load on a consistent basis. High Proficiency of organizational, follow-up and multi-tasking skills. Customer Focus – solicits and uses feedback for continuous improvement. Strives for quality and excellence. Accountability – takes a no excuses approach to making things happen. Takes responsibility for own actions and results. Teamwork – Actively assists to move the team toward the completion of goals Communication Skills – Effectively expresses ideas and thoughts verbally and in written form Collaboration - Establishes collaborative relationships to achieve objectives Minimum of 2 years customer service experience - working within a call center environment preferred. Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Superb and exciting Mid-Year Parties – with items to give away and cash prizes Endless opportunities for career advancement Exclusive ATM inside the office for employee's convenience Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays Top notch workplace with first class VIP lounge and game rooms Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Business Development, and Sales Industries Outsourcing and Offshoring Consulting, Business Consulting and Services, and Telecommunications Referrals increase your chances of interviewing at Cloudstaff by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr