Service Delivery Manager

Service Delivery Manager Philippines jobs in A...

Posted today

Job Description

The Finacle Delivery Manager will manage overall Delivery of Finacle Core Banking Solution to deliver outcome and activities that the Program requires.
Delivery Manager will work closely with Delivery team, relevant Senior Program stakeholders and forge good working relationships to aid in the team in delivery of the Program.

Responsibilities :

• Manage the overall delivery for the Program for Finacle functional and technical changes
• Work with program team to ensure all project phases are designed, build and delivered.
• Manage the Milestones completion and take it to invoicing from Customer
• Manage and deliver phase-gates of delivery and artefacts required for completion.
• Work with vendor and partner teams on day-to-day basis for delivery and quality management aspects
• Liaise with internal stakeholders across Prog. Management and Delivery & external stakeholders to facilitate deliverables
• Form, lead, and coordinate project teams (cross-functional: Business, Technical, Operations, Legal, Procurement, etc.)
• Manage all activities in the project lifecycle (initiation, planning, execution, monitoring and controlling, and closing) across one or more lines of business
• Coordinate with business partners and all stakeholders to clarify and define project requirements and business case, including development of a statement of work
• Make sure deliverables are represented in RAID meetings and has view on the Risks, Actions, Issues and Dependencies of the Program
• Liaise with the different stakeholders of the Program across vendors and Customer and forge good working relations
• Prepare project charter, business case and obtain approval for funding
• Create, maintain, manage, and monitor work plan and all tasks needed to achieve project objectives and timelines.
• Implement control and reporting structures for project monitoring regarding risk and change management based on defined governance methods and standard processes (e.g., risks and issues mitigation and assumptions clearances)
• Conduct post-mortem and project closure reviews, customer satisfaction surveys and project teams performance appraisals
• Oversee sourcing, delivery, negotiating and managing outside vendors
• Define and monitor all project key constraints, Develop, and implement project communication plans
• Conduct status reviews with project teams, account managers and customers on a regular basis
• Contribute to the creation of offers, contracts and time schedules as well as to the cost calculation
• Create, review, and implement changes on internal innovation/ project management processes in alignment with the enterprises policies and procedures

Knowledge & Skill :

• 10 years experience in Retail banking sector (Finacle experience is preferable) having core deposit products experience
• Excellent communication skills, well versed in Microsoft Office tools Word, Excel, PowerPoint, Sharepoint, Confluence
• Self-starter able to manage work independently and drive the team to deliver on time
• Excellent attitude to work and able to manage people, processes and systems.
• Exposure to variable SDLC methodologies is a plus (Waterfall / Agile)

• Required Skills : Performance Excel Project Teams SDLC Initiation Mitigation Offers Milestones Quality Management Funding Closure Structures Timelines Confluence PowerPoint Sourcing Invoicing SharePoint Reviews Deliverables Change Management Retail Infrastructure Customer Satisfaction Banking Procurement Vendors Project Management Planning Communication Microsoft Office Business Management

Manager, Accounts Payable Service Delivery (Apac)

Posted today

Job Description

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career

APAC Finance Business Services Team is seeking a highly motivated Accounts Payable (AP), Manager - to help lead and shape AP process for the region.

Your Key Objectives

• Build and lead a new service delivery team
• Drive operational excellence and customer services
• Support the rollout of new initiatives (e.g. invoice automation)
• Launch Business Reviews for new markets

Responsibilities :

• The AP Service Delivery Manger, New Verticals will report to the AP / T&E Process Lead. Based ideally at foodpanda Manila, the AP Service Delivery Manager will lead a team of AP executives to deliver end to end process Accounts Payable processes for 5 countries in the region.

Primary :

• Collaborate with stakeholders to ensure effective and efficient process operations
• Performance and delivery to AP Process SLA and KPIs
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review.etc)
• Provide inputs that will drive process-related investment decisions and implementation
• Ensure processes are compliant with any regulations and internal controls / risk management measures
• Manage the AP service delivery team for New Verticals (both captive and outsourced)

Others :

• Maintain process documentation
• Drive standardize processes and systems across the region
• Liaise with relevant stakeholders at Delivery Hero / regional teams (e.g. Procurement, Risk & Compliance) to understand and implement relevant policies and procedures affecting the AP processes
• Actively help to solve finance operation related issues and problems in an effective manner
• Serve as the point of contact for issues within AP processes
• Work with Transformation & Innovation team to drive continuous improvement of processes and IT enablers,
• Support internal and external audits

Requirements :

Basic Qualifications :

• University degree in Economics, Finance, Business Management or equivalent
• 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance.
• Experience in services governed by SLA / KPIs and presenting to stakeholders
• Experience in managing captive teams / outsource providers 10 FTEs combined
• Prefer to have a second Asian language e.g. Thai, Burmese, Lao, etc.

Preferred Qualifications / Experiences :

• Direct experience within a multi-national environment with a complex regional/country environment
• Strong communicator with the ability to influence, persuade and drive action.
• Process-oriented with an understanding of both financial and operational controls
• Strong analytical skills and who can foresee upstream and downstream impacts
• Proficient with CRM, ERP (SAP Preferred), Inventory management systems
• Familiar with SQL, Tableau or alike (preferred)
• Familiar with Ticketing systems (e.g. JIRA or alike)
• Comfortable working in a fast-paced environment with tight deadlines

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities

foodpanda is operated by the Delivery Hero Group ('DH Group'), the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with over 25,000 employees and approximately 600,000+ restaurants partners worldwide.

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery de

Management Trainee for Technical Service (Service

Mandaluyong, National Capital Region COPYLANDIA OFFICE SYSTEMS CORPORATION

Posted today

Job Description

Preventive maintenance as well as servicing of clients’ machines

- Delivery and installation of machines, spareparts, and consumables

Minimum Qualifications :

Graduates of a 4 or 5 year course in Engineering Major in Electrical/Mechanical/Computer or completed any degree/vocational Electrical/Electronics/Computer course.

He must also have the following qualifications :

• With good communication skills (oral and written)
• Personable, flexible, resourceful and industrious
• Good I.T. skills
• Willing to do field work, including travelling out-of-town to serve client’s calls
• Being able to drive a motorcyle or vehicle is a plus
• Amenable to working from Mondays through Saturdays
• Observes a healthy lifestyle
• Can start immediately
• Fully vaccinated against COVID-19

Kindly upload your updated resume

• pdf file

Job Types : Full-time, Permanent, Fresh graduate

Salary : Php14,867.50 - Php17,500.00 per month

Benefits :

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Application Question(s):

• Are you fully vaccinated against COVID-19? If not, why?
• Are you willing to do fieldworks?
• Kindly provide active contact number and updated resume
• Do you have Vocational Course?

Education

• Bachelor's (preferred)

Experience

• Service Engineer: 1 year (preferred)

Willingness to travel:

• 100% (preferred)

Cf3325-workplace Service Delivery Analyst

Mandaluyong, National Capital Region EPS Staffing

Posted today

Job Description

Qualifications :

• Graduate of bachelor’s degree.
• Must have at least 3 years of work experience in Corporate Admin.
• With exposure in stakeholder and vendor management
• Proficient in MS Office Applications (Word, Excel, PPT)
• Good Communication Skills
• Good to have: 1 year experience or familiarity with ISO27001, ISO14001, ISO 22301 Certification, government permits, or related transactions (PEZA, Cebu LGU Permits)
• Work Location: Boni, Mandaluyong City.
• Work Schedule: 8am-5:30pm, Must be flexible with work hours according to business needs

Job Types

• Full-time, Permanent

Schedule:

• Day shift

End of listing

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