WFM Real-Time Analyst

3 days ago

Muntinlupa City, Philippines TASQ Staffing Solutions Full time

About the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities are being scheduled in advance and communicated effectively Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Requirements: Candidate must possess at least a Bachelors/College Degree 1 year minimum experience in Workforce Management Excellent skills in scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized Flexible and willing to work in shift schedules

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