HR Quality Assurance Specialist

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke‑free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Come & join Our GBS Team as a Quality Assurance Specialist In this global role, you will serve as the primary point of contact for operational audits, ensuring that corrective actions are accurately implemented, documented, and aligned with PMI principles. You’ll collaborate with the People Lifecycle Experience Teams (or HR Shared Services Team) to monitor and track resolutions, uphold internal SLAs for timeliness and accuracy, and take ownership of follow‑ups, updates, and continuous improvement of control measures. Your ‘day to day’ Audit & Controls Apply audit knowledge to identify and correct data issues using the Data Audit Tool. Prepare and store audit evidence in iCare and SAP SuccessFactors per audit procedures. Conduct quality checks on HR data maintained by other teams and support SOX compliance, audits, and issue escalations. Collaborate with internal and external auditors by providing required documentation and reports. Transactions and Data Management Audit end‑to‑end employee lifecycle transactions in SAP SuccessFactors (e.g., hiring, promotions, terminations, and the like). Understand and audit organizational data structures, ensuring accuracy across units, positions, and cost centers. Performance and Reporting Coordinate control self‑assessments with People Lifecycle Experience Teams. Deliver timely, accurate reports to support performance tracking and decision‑making. Act as the key contact for Risk & Controls reviews, providing necessary documentation and walkthroughs. Feedback Loop and Continuous Improvement Identify process gaps and opportunities through stakeholder engagement and data insights. Lead root cause analyses and drive continuous improvement initiatives. Support deployment of new processes and feedback loop enhancements. Knowledge & Incident Management Maintain up‑to‑date Operations Manuals in collaboration with P&C stakeholders. Analyze incidents to prevent recurrence, conducting root cause analysis and implementing corrective actions. What You’ll Need to Have: Strong English communication skills; additional languages a plus based on regional support. Confident communicator across all organizational levels. Proficient in MS Office, especially Excel, PowerPoint, and Word. Experience with SAP SuccessFactors – Employee Central is a plus. Detail‑oriented team player with a collaborative mindset and strong ownership. Exercises sound judgment when handling sensitive and confidential information. Problem‑solver with a proactive approach to improving tools and processes. Skilled in prioritization, working independently, and maintaining a consumer‑centric focus. Flexible to work on shifting schedules when required. Work Schedule and Location: Generally, Mondays to Fridays, 8:30 AM – 5:30 PM, on a hybrid work arrangement. Based in 8 Rockwell, Makati Head Office. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke‑free future. Additionally, our competitive Compensation & Benefits package includes: Guaranteed 14th Month Pay: Enjoy an extra month of salary every year. Comprehensive HMO Coverage: Health insurance for you and your qualified dependents. Annual Medical Reimbursement: Receive up to PhP 10,000 for medical expenses. Retirement Plan: Secure your future with our robust retirement plan. Leave Conversion: Convert unused leaves into additional cash benefits. Philip Morris International is certified globally by both the Top Employer Institute and the Equal Salary Foundation. #J-18808-Ljbffr