Global HR Quality Officer

• REQ
• 26/08/2025
• HR Epertise
• Makati City, Filipijnen
• ING Hubs

Position Overview

For our new to build team, we are seeking a dedicated and detail-oriented Quality Management Lead to (co-) create, oversee and enhance the quality management standards across multiple HR functions. The Quality Management Lead will place a critical role in building the right controls and governance to ensure effectiveness, compliance, and continuous improvement of HR processes, aligning with organizational goals and best practices.

Key Responsibilities

Quality Assurance & Control

• Develop, implement, and monitor quality management standards for HR processes across the HR operations.
• Conduct regular pre-audits and reviews to ensure compliance with HR processes set-up (Global Footprint) including compliance with general / country specific organization policies, legal regulations, and industry standards.
  Identify areas for improvement in HR operations, recommend actionable solutions locally/globally, insure CR's are requested by country as result of the outcome and e- ecution of the CR's is done within the foreseen timeframe. Keep on checking the operational improvements are implemented

Process Improvements

Analyze HR processes to identify inefficiencies and/ or incorrect implementation and suggest improvements to optimize performance and e

• ecute the necessary follow-up
• Collaborate with HR teams to document and implement streamlined workflows and quality control measures.
• Establish metrics to measure the effectiveness of HR operations and track progress over time.

Compliance Management

• Ensure country HR practices adhere to labor laws, audit standards, data protection regulations, and internal policies.
• Provide guidance and training to HR staff on maintaining compliance and improving process quality.

Reporting and Documentation

• Prepare detailed reports on quality management findings: e.g. audit findings, quality issues, and improvement plans for senior management.
• Maintain updated documentation for HR processes, policies, and quality standards.
• Track and report key performance indicators to monitor HR function effectiveness.

Training and Development

• Collaborate with HR teams to identify training needs and support team development
• Facilitate training sessions to build aware of quality standards and best practices among staff.

Qualifications and Skills

• Bachelor's degree in HR managements, Business Administration, or a related field.
  Proven e- perience in quality management assurance and process improvement, ideally within HR functions.
  GJA 16/17 and min 5 years' e- perience in same area
• Strong understanding of HR practices, labor laws and compliance requirements.
  E- ceptional analytical, problem-solving, and organizational skills.
• Proficiency in various HR systems, quality management tools and data analysis.
  E- cellent communication and interpersonal skills to collaborate across teams and influence change.
  Certifications such as Si- Sigma. ISO Quality Management, or HR certifications are an advantage.

Key Competencies

• Attention to detail and accuracy.
• Critical thinking and decision-making.
• Ability to manage multiple priorities and deadlines
• Leadership and training abilities
• Commitment to fostering a culture of continuous improvement

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ING Recruitment team

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