Customer Relations Manager

Customer Relations Manager

Posted today

Job Description

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

To answer customer questions by phone, email, social media or walk-in client in a timely manner.

Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.

Communicate with consumers/customers and responds promptly to complaints related to products or services.

Coordinate with the different departments to address complaints related to products and services.

Follow-up customer call when necessary.

Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.

Customer Service Representative

Posted 1 day ago

Job Description

About the role

Join the dynamic team at AVOLUTION, INC. as our Customer Service Representative. In this full-time position based in San Juan City Metro Manila, you will be the friendly face of our company, providing exceptional customer support and contributing to our continued growth and success.

What you\'ll be doing

• Respond to customer inquiries and complaints via phone, email, and chat in a timely and professional manner
• Troubleshoot issues and provide solutions to ensure customer satisfaction
• Maintain accurate records of all customer interactions
• Identify opportunities to improve customer experience and suggest process improvements
• Collaborate with cross-functional teams to resolve complex customer concerns
• Provide product information and guidance to customers
• Assist with administrative tasks as needed

What we\'re looking for

• 1-2 years of experience in a customer service or client-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Proficiency in using customer service software and databases
• Ability to remain calm and professional under pressure
• Familiarity with the Client & Sales Administration industry

What we offer

At AVOLUTION, INC. we value our employees and offer competitive benefits, including:

• Opportunities for career advancement and professional development
• Generous paid time off and holiday pay
• Retirement savings plan with employer contribution
• Team-building activities and social events

Apply now to join our team and be a part of our exciting journey

Customer Service Supervisor

Posted today

Job Description

Job Overview: Customer Service Supervisor – Front Desk (After Sales) is responsible for leading the day-to-day operations of the front desk team to ensure a seamless and satisfying after-sales experience for customers. This role involves supervising staff, resolving escalated concerns, and upholding service standards to deliver prompt, courteous, and solution-driven support. The ideal candidate is customer-focused, detail-oriented, and experienced in managing front-line service operations.

Key Responsibilities:

• Supervise and mentor front desk customer service staff to ensure consistent professionalism and high-quality service.
• Oversee the timely resolution of customer inquiries, complaints, product returns, warranties, and other after-sales concerns.
• Implement and uphold standard operating procedures (SOPs) to streamline after-sales service processes.
• Manage escalated customer issues, providing effective and timely resolutions.
• Coordinate with internal departments such as logistics, sales, and technical support to resolve customer concerns efficiently.
• Track and analyze customer service metrics to identify areas for improvement and optimize service delivery.
• Conduct regular training and refresher courses for front desk staff on product knowledge, service etiquette, and company policies.
• Ensure accurate documentation and recordkeeping of all customer interactions and resolutions.

Qualifications:

• Bachelor\'s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2–3 years of experience in customer service, with at least one year in a supervisory or team lead capacity.
• Excellent communication and interpersonal skills, with the ability to manage and resolve conflicts professionally.
• Strong problem-solving skills and the ability to perform under pressure.
• Familiarity with after-sales service procedures, including returns and warranty processes, is an advantage.
• Proficient in Microsoft Office and customer relationship management (CRM) software.

Job Type: Full-time

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor\'s (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Customer Service Representative

Posted 1 day ago

Job Description

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

To answer customer questions by phone, email, social media or walk-in client in a timely manner.

Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers\' orders.

Communicate with consumers/customers and responds promptly to complaints related to products or services.

Coordinate with the different departments to address complaints related to products and services.

Follow-up customer call when necessary.

Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor\'s/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.

Job Type: Full-time

Customer Service Representative

Posted today

Job Description

We're looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you\'ll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.

Responsibilities:

• Talk to customers who want to cancel and try to keep them by offering the right solutions
• Process refunds or apply discounts based on company policies
• Communicate clearly and with empathy to give customers a positive experience
• Resolve issues quickly and maintain strong customer relationships
• Work with your team to ensure excellent service is delivered every time

Requirements:

• At least 6 months to 1 year of voice BPO experience
• Strong communication and problem-solving skills
• A calm, professional, and empathetic approach
• Willing to work on night shift and onsite in Greenhills, San Juan
• Can start on September 22, 2025.
• Salary Package: P27,000 plus incentives.

Job Type: Full-time

Application Question(s):

• Do you have at least 6 months to 1 year of voice BPO experience?
• Are you willing to work night shifts?
• Are you willing to work onsite in Greenhills, San Juan?
• Are you available to start on September 22, 2025?
• Is the offered salary of ₱27,000 acceptable to you?

Language:

Customer Service Representative

Posted today

Job Description

We\'re looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you\'ll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.

Responsibilities:

• Talk to customers who want to cancel and try to keep them by offering the right solutions
• Process refunds or apply discounts based on company policies
• Communicate clearly and with empathy to give customers a positive experience
• Resolve issues quickly and maintain strong customer relationships
• Work with your team to ensure excellent service is delivered every time

Requirements:

• At least 6 months to 1 year of voice BPO experience
• Strong communication and problem-solving skills
• A calm, professional, and empathetic approach
• Willing to work on night shift and onsite in Greenhills, San Juan
• Can start on September 22, 2025.
• Salary Package: P27,000 plus incentives

Customer Service Representative

Posted today

Job Description

Job Summary :

We are looking for dedicated and customer-oriented individuals to join our Local Account team as Customer Service Representatives/Call Center Agent. This role involves handling inbound calls and assisting customers with order verification and product inquiries in either Tagalog or English.

Sched - Day shift

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner
• Verify customer orders and assist with product inquiries
• Ensure accurate and timely information is provided to customers
• Use basic computer functions and shortcut keys to navigate systems efficiently
• Maintain a positive and helpful attitude at all times

Willing to be assigned at San Juan 2 F. Roxas, Manila, Metro Manila (Searchable at Google Maps)

Job Type: Full-time

• Paid training

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Customer Service Representative

Posted today

Job Description

Company Description

Power Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple supplements, and wearable technology.

JOB SUMMARY

This position handles voice and non-voice activities in the Customer Care and serves as support to all Apple Authorized Service Provider Locations (Sites) nationwide.

EDUCATION / EXPERIENCE

Bachelor\'s degree in any four-year Business or IT-related course.

Fresh graduates are encouraged to apply.

Cashier/Customer Service

Posted today

Job Description

Responsibilities:

• Customer Service:
• Greeting and Welcoming: Cashiers are often the first point of contact, so they must create a positive impression with a friendly and professional demeanor.
• Handling Inquiries: Answering questions about the menu, specials, or restaurant policies.
• Resolving Complaints: Addressing customer concerns promptly and courteously, escalating issues to management when necessary.
• Personalized Service: Remembering recurring customers, offering recommendations, and potentially assisting with reservations.
• Transaction Management:
• Accurate Bill Processing: Ensuring that all charges are accurately recorded and reflect the guests' orders, paying attention to detail.
• Handling Payments: Processing cash, credit cards, and other forms of payment securely and efficiently.
• Providing Change and Receipts: Ensuring accurate change and issuing receipts.
• Maintaining Cash Control: Balancing the cash drawer at the end of each shift and ensuring accurate record-keeping.
• Tracking Transactions: Keeping accurate records of all transactions, including any special requests or adjustments.
• Maintaining a Clean Cashier Station: Ensuring a tidy and organized work area, including the cash drawer and surrounding space.
• Restocking Supplies: Keeping an adequate supply of stationery, receipts, and other necessary materials.
• Collaboration and Support:
• Working with Waitstaff and Kitchen Staff: Communicating special requests or modifications to the kitchen and assisting waitstaff with order processing.
• Maintaining Knowledge of Menu: Staying up-to-date on menu items, pricing, and promotions.
• Providing Assistance: Offering help with other tasks as needed, such as bagging takeout orders or assisting with inventory.
• Fine Dining Specific Duties:
• Understanding Fine Dining Standards: Adhering to the restaurant\'s standards for service and presentation.
• Handling Special Requests: Attending to requests for specific menu items, dietary restrictions, or allergies.
• Managing Loyalty Programs: Keeping track of and assisting with any loyalty or rewards programs.

Job Types: Full-time, Permanent

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor\'s (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Customer Service Representative

Posted today

Job Description

Company Description

Teviant, founded by Celebrity and Wedding Make-up Artist Albert Kurniawan, was launched in November 2018 with a vision to be the first premium local cosmetics brand sold globally. Focusing on professional and international quality at affordable prices, Teviant offers cruelty-free cosmetics made in Italy. Known for top-notch formulations, bold colors, and high-profile collaborations, Teviant aims to be a collaborative platform for artists and make-up enthusiasts.

Role Description

This is a full-time on-site role for a Customer Service Representative located in San Juan. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing product information, resolving customer issues, and ensuring customer satisfaction. The role involves delivering exceptional customer service and maintaining positive customer relationships.

Qualifications

• Customer Service Representatives, Customer Service, and Customer Support skills
• Experience in ensuring Customer Satisfaction and delivering excellent Customer Experience
• Strong communication and interpersonal skills
• Ability to work efficiently in a team-oriented environment
• Problem-solving skills and attention to detail
• Prior experience in the cosmetics or retail industry is a plus
• High school diploma or equivalent; additional qualifications are a plus

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