Customer Support Manager

Customer Support Manager Ftm0003 – Lipa

Posted today

Job Description

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Receipt, review and processing of customer orders, RFQ's and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
• Extensive internal interface with various support organizations within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership towards assigned responsibilities.
• Ability to train and develop others around them in areas of expertise.
• Non-traditional working hours may be required as needed.

Preferred Qualifications:

• SAP knowledge
• ACE, Six Sigma continuous improvement experience
• Reporting, database manipulation and/or VBA a plus
• Effective written and verbal communication
• Bachelor's degree required for this position

Customer Service Planner

Posted today

Job Description

Collect customer order forecasts, develop delivery plans, coordinate with various departments within the factory to deliver on time and in quantity according to the production delivery process. Organize shipment information and reconcile accounts on time every month. Maintain customer relationships and promptly handle customer abnormal feedback.

Analyst, Customer Service

Posted today

Job Description

Date Posted: Philippines

Position Type: Unspecified

Responsibilities:

• Manage and act as primary point of contact for all intercompany orders to Galley Inserts
• Enter and/or update sales orders in SAP as needed
• Ensure order details are correct including part numbers, quantity and pricing
• Collaborate with Planning and ImpEx team on requirements and ship dates
• Update order ship date in BSP in a timely manner
• Respond promptly to inquiries related to order status, pricing, delivery, cancellation and returns
• Provide daily and monthly reports to support on-time delivery
• Keep records of customer interactions and process customer accounts
• Meet personal/customer service team targets (KPI)
• Ensure compliance with company policies and internal processes
• Perform other duties as required by departmental procedures

Qualifications:

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in Customer Service in a related role
• Customer oriented and committed to provide excellent customer service
• Strong attention to detail and organizational skills
• Strong numerical, written, and verbal communication and reasoning skills
• Ability to work effectively with cross functional teams
• Ability to multi-task, prioritize, and manage time effectively
• Professional etiquette towards customers and organization
• Experience resolving customer complaints
• MS Excel and PowerPoint proficient
• Experience using SAP ERP is a plus

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced solutions for the global aerospace and defense industry. We are committed to equal employment opportunities and to maintaining an inclusive environment for all employees.

Customer Support Jr. Staff – Tanauan, Batangas

Posted today

Salary: ₱150,000 - ₱250,000 per year

Job Description

• Graduate of Vocational course (Technical or Electronics) or 2-3 years of college
• Experience in a manufacturing company preferred
• Knowledge of process flow chart understanding
• MS Office proficiency
• Keen attention to detail and responsible
• Support in smooth flow of complaint handling to achieve lead time
• Provide early detection of abnormalities to prevent complaints and increase customer satisfaction
• Support preparation in accordance with audit handling standards
• Company benefits include life insurance, events, meals, transportation, and potential for permanent employment

Collins Aerospace and RTX equal employment opportunity statements apply as above.

Customer Support Jr. Staff

Tanauan, Batangas

Posted today

Job Description

• Same qualifications as above; focus on early discrepancy detection, complaint handling, and MS Office

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Security/Administrative Roles

Job Description includes administrative support, security duties, emergency response, police/court duties, safeguarding items left in the store, ensuring order and cleanliness, and other duties as assigned. Qualifications include at least 1 year in Security/Protective Services, flexible schedules, willingness to be stationed in The SM Store - Batangas, and fresh graduates are welcome. Full-time positions with day shift available.

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