
Automotive Aftersales Senior Executive
3 weeks ago
Overview
VINFAST Manila, National Capital Region, Philippines
VINFAST is seeking an Automotive Aftersales Senior Executive to join our team in the Philippines. The role focuses on developing and evaluating service centers in line with VinFast standards to ensure high-quality aftersales support for customers.
Job DescriptionRole: Automotive Aftersales Senior Executive
Location: Philippines
Responsibilities- Search for and negotiate with partners to open service centers (XDV) that meet company standards and monthly/yearly KPIs.
- Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.
- Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
- Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
- Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.
- Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
- Experience in service quality evaluation is an advantage.
- Willing to travel abroad for extended periods.
- Mid-Senior level
- Full-time
- Motor Vehicle Manufacturing
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