Aftersales & Account Management Specialist - SPX Express

3 weeks ago

Manila, Philippines SPX Express Full time

Overview

We are looking for a customer-focused Aftersales & Account Management Specialist to manage post-acquisition client relationships. This role is critical to ensuring client satisfaction, operational issue resolution, and long-term account retention. You\'ll serve as the bridge between our customers and internal operations, playing a key role in improving the overall client experience.

Responsibilities
  • Be the go-to person for existing clients when they have operational concerns or questions
  • Coordinate with different teams (ops, finance, logistics) to resolve day-to-day service issues
  • Monitor client satisfaction and help catch small issues before they become big problems
  • Work with our Business Development team to ensure smooth client handoffs
  • Track issues and resolutions so we can continuously improve
Requirements
  • Minimum 2-3 years of experience in customer service, account management, operations, or logistics
  • Good communication and coordination skills — you\'re comfortable working with both clients and internal teams
  • Organized and able to handle multiple tasks at once
  • Fast thinker and problem-solver, especially under pressure
  • Someone who takes ownership and follows through
  • Familiarity with logistics or last-mile delivery is a plus, but not required
  • Amenable to station in Podium, Mandaluyong
Employment details
  • Job title: Aftersales & Account Management Specialist - SPX Express
  • Location: Manila, National Capital Region, Philippines
  • Employment type: Full-time
  • Seniority level: Mid-Senior level
  • Industries: Internet Marketplace Platforms and Technology, Information and Internet
#J-18808-Ljbffr

  • SPX Express

    3 weeks ago

    Manila, Philippines SPX Express Full time

    SPX Express - Inventory Management Specialist SPX Express Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the SPX Express - Inventory Management Specialist role at SPX Express SPX Express - Inventory Management Specialist SPX Express Manila, National Capital Region, Philippines 1 day ago Be among the...

  • Key Account Specialist

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Key Account Specialist - Support, Partnerships, SPX Express SPX Express Manila, National Capital Region, Philippines Job Description The Key Accounts Specialist will be responsible for overseeing the performance of service providers. This role involves monitoring key performance indicators (KPIs), implementing performance improvement strategies, and...

  • Strategy and Projects

    3 weeks ago

    Manila, Philippines SPX Express Full time

    SPX Express Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Strategy and Projects - SPX Express role at SPX Express SPX Express Manila, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Strategy and Projects - SPX Express role at SPX Express Take...

  • Business Development

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Business Development - Acquisition and Account Management - SPX Express SPX Express Manila, National Capital Region, Philippines Responsibilities Identify and research potential customers and markets to generate leads Pitch, negotiate, and close deals to bring in new customers to SPX. Onboard new customers and provide product or service training. Serve as...

  • Business Development

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Overview Business Development - Acquisition and Account Management (Bulacan), SPX Express SPX Express Manila, National Capital Region, Philippines Will be deployed to Bulacan area. Responsibilities Identify and research potential customers and markets to generate leads Pitch, negotiate, and close deals to bring in new customers to SPX Onboard new customers...

  • Product (Project Manager) Manager, SPX Express

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Product (Project Manager) Manager, SPX Express SPX Express Manila, National Capital Region, Philippines Overview Join to apply for the Product (Project Manager) Manager, SPX Express role at SPX Express. Responsibilities Own the creation and submission of Business Requirement Documents (BRD) and feature requests, working closely with stakeholders to translate...

  • Hub Lead

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Hub Lead - Operations, SPX Express (Agusan) SPX Express Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Hub Lead - Operations, SPX Express (Agusan) role at SPX Express Hub Lead - Operations, SPX Express (Agusan) SPX Express Manila, National Capital Region, Philippines 1 day ago Be among the first 25...

  • Project Management

    3 weeks ago

    Manila, Philippines SPX Express Full time

    Project Management (Process Excellence) - Network Expansion, SPX Express SPX Express Manila, National Capital Region, Philippines Overview Project Management (Process Excellence) - Network Expansion, SPX Express role at SPX Express. Responsibilities Determining the feasibility of current & planned initiatives through quantitative and qualitative analyses...

  • RC Lead

    3 weeks ago

    Manila, Philippines SPX Express Full time

    RC Lead - Operations, SPX Express (Albay) SPX Express Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the RC Lead - Operations, SPX Express (Albay) role at SPX Express RC Lead - Operations, SPX Express (Albay) SPX Express Manila, National Capital Region, Philippines 3 days ago Be among the first 25...

  • Financial Planning

    4 weeks ago

    Manila, Philippines SPX Express Full time

    Overview SPX Express Manila, National Capital Region, Philippines Join to apply for the Financial Planning & Analysis, SPX Express role at SPX Express Responsibilities Support budgeting, forecasting and financial reporting process Assist in variance analysis between actuals vs forecast/budget Work closely with local finance team for P&L reconciliation Work...