Service Desk Engineer

As Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the...

Schedule Schedule: Monday - Friday (6:00AM - 3:00PM PHT) What are we looking for? Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs. You will work in a close,...

IT Service Desk Associate - Adamson University APPLY NOW Unisys Global Services National Capital Region (NCR), Mandaluyong City Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology. Fresh Grad / Entry Level...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

What success looks like in this role: • Monitors the ticket queue allocation, execution and resolution status.• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.• Ensures provision of end-to-end support to address identified and potential issues.• Leads...

Job Title: Service Desk AnalystJob Description:-Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.-Typically provides technical support to external customers.-Applies basic diagnostic techniques to identify problems, investigate causes and...

Responsibilities Act as the single point of contact to support internal and external clients 24/7. Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues. Walk the customer through the problem-solving process. Closely coordinate with clients to ensure issues have been resolved. Updating knowledge bases with...

Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. •...

Nogle Philippines Inc.is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored...