Call Center Trainer

3 weeks ago

Cebu City, Philippines TASQ Staffing Solutions Full time

Call Center Trainer - Retail (Cebu) | Onsite About the job Call Center Trainer - Retail (Cebu) | Onsite Position: Trainer - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Work Arrangement: Fully Onsite in Cebu City Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: College Degree Work Experience: At least 1 year of experience as a Trainer Preferably with a retail background, but candidates with experience training for any customer service accounts are also acceptable Ability to perform a training demo based on a customer service approach provided by trainers; candidates capable of creating a training demo for handling time would be an advantage Responsibilities: Curriculum Development: Designing and developing training materials such as guides, manuals, presentations, and possibly instructional videos covering customer service skills, product knowledge, system usage, and company policies. Training Delivery: Facilitating training sessions through various methods such as classroom seminars, workshops, and role-playing exercises for both new hires and existing call center agents. Performance Evaluation & Coaching: Measuring the effectiveness of training through assessments and performance metrics, identifying areas for improvement, and providing one-on-one coaching and feedback to agents. Needs Assessment & Collaboration: Partnering with managers and leadership to identify skill gaps and training requirements within the call center, then creating strategies to address those needs. #J-18808-Ljbffr

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