Call Center Trainer

3 days ago

Batangas City, Philippines ConnectUs Marketing Solutions Full time

We want you in our team



CALL CENTER TRAINER



Job Description

Conduct effective training sessions for trainees
Collaborate with co-trainers, managers, and other leaders
Identify training needs and develop training plans based on business objectives and operational goals
Evaluate the effectiveness of training materials and create an action plan for improvement
Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs


Qualifications

Proven experience in training/handling a team in any field
Teaching experience
Experience in the BPO industry is an advantage
Fluent in written and verbal English
Excellent interpersonal and communication skills
Strong leadership, team building, organizational, and management skills
Able to multitask, prioritize, and manage time efficiently
Ability to analyze problems and strategize for better solutions
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy, mission statement, and goals
Fast learner & Tech-savvy
Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
Knowledgeable in using Zoom functions


Equipment requirement:

Laptop/Desktop: at least core i3 processor and 8 GB RAM
Dual screen setup
Headset: any A4Tech or Jabra USB-type headset
Internet connection: Wired connection minimum of 10 Mbps with back up internet
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord


So, why join us?

Permanent work-from-home
Full Time and Long Term Employment
Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Training: less than a month


WE LOOK FORWARD TO WORKING WITH YOU

  • Call Center Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱15,000 - ₱30,000 per year

    TASQ is seeking a call center trainer to immediately fill an on-site position.The preliminary pre-screening interview will be conducted via phone.**Job Title: Call Center Trainer (Cebu)****Work Setup:** On-site in Cebu City**Shift:** 1 PM - 10 PM, Monday to Friday (Set Schedule)**Requirements:**- A minimum of 2 years of experience as a Call Center Trainer in...

  • Call Center Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job Call Center Trainer - Cebu TASQ is seeking a call center trainer to immediately fill an on-site position. The preliminary pre-screening interview will be conducted via phone. Job Title: Call Center Trainer (Cebu) Work Setup: On-site in Cebu City Shift: 1 PM - 10 PM, Monday to Friday (Set Schedule) Requirements: A minimum of 2 years of...

  • Call Center Trainer

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job Call Center Trainer - Cebu (midshift) TASQ is looking to hire a Call Center Trainer for an immediate on-site position. The initial screening interview will be conducted over the phone. Position: Call Center Trainer (Cebu) Work Arrangement: On-site in Cebu Business Park Schedule: 1 PM - 10 PM, Monday to Friday (fixed schedule) Qualifications: At...

  • Call Center Trainer

    6 days ago

    Batangas, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER (ON-SITE) Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action...

  • Call Center Trainer

    6 days ago

    Batangas City, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER (ON-SITE) Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...

  • Call Center Trainer

    6 days ago

    Batangas, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...

  • Call Center Trainer

    4 weeks ago

    Batangas City, Philippines ConnectUs Marketing Solutions, Inc. Full time

    Overview We want you in our team! CALL CENTER TRAINER Responsibilities Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...

  • Call Center Trainer

    6 days ago

    Batangas City, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for improvement...

  • Call Center Trainer

    3 weeks ago

    Batangas, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER Salary: PHP 18,000 - 23,000 Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create...

  • Call Center Trainer

    2 weeks ago

    Batangas City, Philippines ConnectUs Marketing Solutions Full time

    We want you in our team! CALL CENTER TRAINER Salary: PHP 18,000 - 23,000 Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an...