Call Center Trainer

2 weeks ago

Batangas City, Philippines ConnectUs Marketing Solutions Full time

We want you in our team



CALL CENTER TRAINER



Job Description

Conduct effective training sessions for trainees
Collaborate with co-trainers, managers, and other leaders
Identify training needs and develop training plans based on business objectives and operational goals
Evaluate the effectiveness of training materials and create an action plan for improvement
Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs


Qualifications

Proven experience in training/handling a team in any field
Teaching experience
Experience in the BPO industry is an advantage
Fluent in written and verbal English
Excellent interpersonal and communication skills
Strong leadership, team building, organizational, and management skills
Able to multitask, prioritize, and manage time efficiently
Ability to analyze problems and strategize for better solutions
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy, mission statement, and goals
Fast learner & Tech-savvy
Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
Knowledgeable in using Zoom functions


Equipment requirement:

Laptop/Desktop: at least core i3 processor and 8 GB RAM
Dual screen setup
Headset: any A4Tech or Jabra USB-type headset
Internet connection: Wired connection minimum of 10 Mbps with back up internet
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord


So, why join us?

Permanent work-from-home
Full Time and Long Term Employment
Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Training: less than a month


WE LOOK FORWARD TO WORKING WITH YOU

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