Customer Support Consultant

2 weeks ago

Pasig, Philippines Satellite Office Full time

CORE RESPONSIBILITIES Deliver professional and empathetic customer support Answer customer enquiries within a timely and accurate manner Understand client's needs, build rapport, and foster a positive customer relationship Communicating issues to various departments Create and manage customer orders, service call outs and warranty claims Inform and educate customers on our products and services Provide thorough solutions to customer issues Capture and process customer interaction information Set clear time frames and expectations on when responses will be received & followed up Attend training, maintaining up to date and relevant knowledge on products, services, and policies Provide a wide range of support to other team members and departments Ad-hoc duties as manager requires KEY CHALLENGES FOR THE ROLE Working within a high volume and dynamic environment Ability to successfully manage multiple competing priorities Handling simultaneously interactions across voice and digital channels EXPERIENCE & SKILLS REQUIRED Mandatory (Critical for the role) Exceptional customer service Ability to build relationships with diverse stakeholders Intermediate computer skills Desirable (Preferably for the role) Salesforce Previous experience in similar role Retail or Consumer product experience Office 365 VALUES AND SOFT SKILLS REQUIRED Mandatory (Critical for the role) Excellent communication, organisation & time management skills Proactive with the ability to work independently and part of a team Time management and the ability to prioritis tasks. Sound conflict resolution and problem-solving skills Desirable (Preferably for the role) Team player who establishes strong working relationships and collaborates with others to achieve goals Time management and the ability to prioritis tasks. Strong initiative & tenacity #J-18808-Ljbffr

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