Retail Support Consultant
1 week ago
We are seeking a proactive and technically proficient Retail Support Consultant to join our global team. This role is crucial as the first line of defense for our retail clients, ensuring the successful implementation, configuration, and ongoing smooth operation of their critical retail technology solutions. You will combine technical knowledge with excellent problem‑solving and customer service skills in a hands‑on, practical environment. Responsibilities Client Onboarding: Guide new clients through the onboarding process to the platform. Technical Support: Provide prompt and professional L1 and L2 support for retail application and integration issues, troubleshooting, diagnosing, and resolving incidents efficiently. Log, track, and manage support tickets through to resolution, ensuring adherence to agreed‑upon Service Level Agreements (SLAs). Escalate complex L3 issues to senior consultants or development teams, meticulously documenting all preceding diagnostic steps. Create and maintain comprehensive support documentation, including configuration guides, knowledge‑base articles, and standard operating procedures (SOPs) for common L1/L2 issues and resolutions. Software Implementation: Work closely with project managers and clients to successfully implement and configure new retail technology solutions (e.g., POS, OMS, Inventory Management, integration components) based on defined requirements. Perform system configuration and parameter setup activities. Conduct and support internal and client testing. Training and Education: Conduct training sessions and offer ongoing support and resources to enhance clients’ understanding and utilization of the chosen platforms. Customer Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact for all inquiries and support needs. Proactively identify opportunities to add value and exceed expectations. Feedback Collection: Gather feedback from clients regarding their experiences with solutions and our services. Utilize this feedback to identify areas for improvement and inform product‑development initiatives. Documentation and Reporting: Maintain comprehensive documentation of client interactions, issues, and resolutions. Generate regular reports on client onboarding metrics, customer satisfaction levels, and support ticket trends. Qualifications Familiarity with AWS terms, concepts, and frameworks is preferred. Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field. Proven experience working with eCommerce platforms, including setup, customization, and troubleshooting. Strong understanding of retail technology principles, trends, and best practices. Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non‑technical audiences. Exceptional problem‑solving abilities and attention to detail. Ability to work collaboratively in a fast‑paced, deadline‑driven environment. Prior experience in customer retail technology support, client onboarding, or related roles is preferred. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology and Other Industries Outsourcing and Offshoring Consulting and Retail #J-18808-Ljbffr
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Retail Support Consultant
2 weeks ago
Pasig, National Capital Region, Philippines enablesGROUP Full timeJOB DETAILSWe are seeking a proactive and technically proficientRetail Support Consultantto join our global team. This role is crucial as the first line of defense for our retail clients, ensuring the successful implementation, configuration, and ongoing smooth operation of their critical retail technology solutions. You will combine technical knowledge with...
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Category Buyer
4 weeks ago
Pasig, Philippines Link Business Process Inc. Full timeJob Description: 1. Creates Purchase Orders and is responsible for analyzing data to determine the latest marketing trends. 2. Strategically monitors, replenishes, and maintains inventory with sufficient weeks/months supply to carry. 3. Manages allocation or transferring of stocks to balance inventories of retail, e-commerce, on/off premises, and warehouses....
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Retail Business Executive
7 days ago
Pasig, National Capital Region, Philippines Petrofreight Inc. Full time ₱400,000 - ₱800,000 per yearThe Retail Business Executive (RBE) oversees the overall operations of assigned Unioil retail stations. He/She is accountable for delivering corporate targets, including sales volume growth (fuels and lubricants), profitability, retail excellence scores (service quality, cleanliness, and promotion execution), and effective dealer/franchisee relationship...
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Customer Care Consultant
2 weeks ago
Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per yearCUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...
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Retail Customer Service Specialist
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Pasig, National Capital Region, Philippines enablesGROUP Full timeThe Customer Experience Team Member is the first point of contact for the client's guest and B2B partners across multiple channels. This role is responsible for resolving customer enquiries, troubleshooting order and shipping issues, managing consultations, and handling B2B discovery call bookings. The position ensures a seamless customer journey, delivering...
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Area Sales Manager
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Pasig, Philippines WHR Global Consulting Full timeOverview Join to apply for the Area Sales Manager - Retail role at WHR Global Consulting . POSITION TITLE: Area Sales Manager WORK LOCATION: Metro Manila (NCR) - field-based with regular travel to assigned store locations WORK SETUP: Full-Time, Onsite Job Summary: We are seeking a dynamic and experienced Area Sales Manager to oversee multiple store locations...
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Business Development Associate
1 week ago
Pasig, Philippines Support Services Group Full timePosition Overview: The Sales Enablement Associate will be an essential contributor to our sales support framework. This role involves managing critical documentation, preparing impactful client-facing materials, analyzing sales data, and facilitating smooth communication across departments. The ideal candidate will possess a blend of organizational...
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Customer Support Consultant
2 weeks ago
Pasig, Philippines Satellite Office Full timeCORE RESPONSIBILITIES Deliver professional and empathetic customer support Answer customer enquiries within a timely and accurate manner Understand client's needs, build rapport, and foster a positive customer relationship Communicating issues to various departments Create and manage customer orders, service call outs and warranty claims Inform and educate...
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Retail Customer Service Specialist
1 week ago
Pasig, Philippines enablesGROUP Full timeThe Customer Experience Team Member is the first point of contact for the client’s guest and B2B partners across multiple channels. This role is responsible for resolving customer enquiries, troubleshooting order and shipping issues, managing consultations, and handling B2B discovery call bookings. The position ensures a seamless customer journey,...
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Customer Support Consultant
2 weeks ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱200,000 - ₱400,000 per yearCORE RESPONSIBILITIESDeliver professional and empathetic customer support Answer customer enquiries within a timely and accurate manner Understand client's needs, build rapport, and foster a positive customer relationship Communicating issues to various departments Create and manage customer orders, service call outs and warranty claims Inform and...
