Customer Support Consultant

3 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time

CORE RESPONSIBILITIES

  • Deliver professional and empathetic customer support
  • Answer customer enquiries within a timely and accurate manner
  • Understand client's needs, build rapport, and foster a positive customer relationship
  • Communicating issues to various departments
  • Create and manage customer orders, service call outs and warranty claims
  • Inform and educate customers on our products and services
  • Provide thorough solutions to customer issues
  • Capture and process customer interaction information
  • Set clear time frames and expectations on when responses will be received & followed up
  • Attend training, maintaining up to date and relevant knowledge on products, services, and policies
  • Provide a wide range of support to other team members and departments
  • Ad-hoc duties as manager requires

KEY CHALLENGES FOR THE ROLE

  • Working within a high volume and dynamic environment
  • Ability to successfully manage multiple competing priorities
  • Handling simultaneously interactions across voice and digital channels

EXPERIENCE & SKILLS REQUIRED

Mandatory (Critical for the role)

  • Exceptional customer service
  • Ability to build relationships with diverse stakeholders
  • Intermediate computer skills

Desirable (Preferably for the role)

  • Salesforce
  • Previous experience in similar role
  • Retail or Consumer product experience
  • Office 365

VALUES AND SOFT SKILLS REQUIRED

Mandatory (Critical for the role)

  • Excellent communication, organisation & time management skills
  • Proactive with the ability to work independently and part of a team Time management and the ability to prioritis tasks.
  • Sound conflict resolution and problem-solving skills

Desirable (Preferably for the role)

  • Team player who establishes strong working relationships and collaborates with others to achieve goals
  • Time management and the ability to prioritis tasks.
  • Strong initiative & tenacity

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