Retention Specialist | Calling Experienced Call Center Agents in Cebu

2 weeks ago

Cebu City, Philippines Select VoiceCom Full time

Retention Specialist | Calling Experienced Call Center Agents in Cebu Join to apply for the Retention Specialist | Calling Experienced Call Center Agents in Cebu role at Select VoiceCom . Responsibilities: Answer customer inquiries regarding subscriptions (zero selling involved) Attend to billing concerns Retain subscriptions of customers Resolve billing disputes Desired skills & knowledge: Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experience Previous experience with subscription service industry is an advantage Retention experience is an advantage English speaking skills close to native level, minimal to no accent Adherent to SOP and KPIs and must be able to multitask High degree of professional ethics, integrity and a team player Understanding of the Canadian consumers mentality is a plus Strong customer service skills Energetic, fun and confident personality Willing to work full-time night shift; amenable to shifting schedules and weekends Willing to work on-site Work schedule: Night Shift About Select VoiceCom is an American and Australian-owned company providing call center services. The company aims to provide first-class service to clients while fostering a positive work environment for employees. The message to employees is to take pride in working at Select VoiceCom. Interested candidates may apply and, if shortlisted, our recruitment team will reach out within 1-7 working days. Due to high application volumes, only shortlisted candidates will receive a phone interview. Benefits: Medical/Dental coverage (HMO) after 1 month; free HMO coverage for 1 dependent after 6 months Life insurance program Free weekly in-house massage Career development Service incentive leave program Annual salary increase based on performance Team-oriented, family-like working environment Office location in Cebu IT Park How to apply: Visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9 AM and 9 PM. Prepare an updated e-copy of your resume (DOC/DOCX/PDF) and your ID. Quick online applications are also available. If shortlisted, you will be contacted within 1–7 working days. #J-18808-Ljbffr

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