Retail Support Manager

16 hours ago

Metro Manila Philippines MicroSourcing Full time

Overview

Join to apply for the Retail Support Manager role at MicroSourcing .

Position: Retail Support Manager

Work setup & shift: Onsite | Day shift

Your Role
  • Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines, and effective processes
  • Support multiple departments to ensure efficiency, compliance, and exceptional customer service across brands and retail networks
  • Implement and champion disciplined processes and measurement practices to continuously enhance ROI and strategic direction
  • Lead, coach, and develop a multi-skilled support team
  • Support teams with escalations, complex queries, and quality assurance
  • Build strong relationships with internal departments and external partners
  • Collaborate with product, operations, property, compliance, maintenance, and IT teams
  • Work with stakeholders to unlock efficiency across brand, local, store, and retail
  • Align support strategies with broader corporate goals
  • Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, supplier rebates, and POS systems
  • Establish positioning and identify target audiences across channels and segments
  • Develop and present initiatives and strategies to senior management, communicating through reporting and insights
What You Need
  • 5+ years of operational leadership experience
  • A support background in retail/consumer-led business
  • Bachelor’s degree in business, finance, or related field
  • Proven experience leading a diverse generalist team of 10+ members in a transformational role
  • Ability to identify business opportunities and introduce new ways of working to commercial discussions, with guidance, clear deliverables, and timeframes
  • Ability to work independently in a fast-paced environment and pivot quickly
  • Experience in master data, point of sale, and pricing preferred
  • Commercially astute and metrics-driven
  • Demonstrated success in implementing processes and building high-performing teams
  • Strong project management skills, staying ahead of requirements and deliverables while keeping the team aligned
  • Proficiency in Excel and data analysis software
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

Equality is our commitment. Our way of life. Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Outsourcing and Offshoring Consulting

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