Loyalty Specialist

4 weeks ago

Metro Manila Philippines Michael Page Full time

  • Opportunities for Career Advancement and Skill Development
  • Innovation and Fast-Paced Learning Environment
About Our Client

This opportunity is with a well-established large organization in the retail industry known for providing high-quality products and exceptional customer service. The company operates across multiple locations and prioritizes innovation in its offerings.

Job Description
  • Develop and implement membership growth strategies to drive customer acquisition.
  • Manage and maintain the membership database to ensure accuracy and efficiency.
  • Collaborate with marketing teams to create campaigns that enhance membership engagement.
  • Analyze membership data to identify trends and opportunities for improvement.
  • Address customer inquiries and concerns related to membership services.
  • Oversee the development of membership benefits to improve customer retention.
  • Provide leadership and training to team members handling membership operations.
  • Monitor key performance indicators and prepare regular membership performance reports.
The Successful Applicant

A successful Loyalty Specialist - Retail should have:

  • A strong background in the retail industry or related field.
  • Proven experience in managing customer membership programs.
  • Excellent analytical skills to interpret and utilize membership data effectively.
  • Strong communication and interpersonal skills for customer engagement.
  • Leadership qualities to guide and motivate a team.
  • A results-driven approach with a focus on customer satisfaction.
What’s on Offer
  • Opportunities for professional growth within the retail industry.
  • Comprehensive benefits package.
  • Supportive working environment in a large organization.

If you're ready to make an impact as a Membership Manager, we encourage you to apply today

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