Loyalty Specialist

1 week ago


Metro Manila Philippines Michael Page Full time

Opportunities for Career Advancement and Skill Development Innovation and Fast-Paced Learning Environment About Our Client This opportunity is with a well-established large organization in the retail industry known for providing high-quality products and exceptional customer service. The company operates across multiple locations and prioritizes innovation in its offerings. Job Description Develop and implement membership growth strategies to drive customer acquisition. Manage and maintain the membership database to ensure accuracy and efficiency. Collaborate with marketing teams to create campaigns that enhance membership engagement. Analyze membership data to identify trends and opportunities for improvement. Address customer inquiries and concerns related to membership services. Oversee the development of membership benefits to improve customer retention. Provide leadership and training to team members handling membership operations. Monitor key performance indicators and prepare regular membership performance reports. The Successful Applicant A successful Loyalty Specialist - Retail should have: A strong background in the retail industry or related field. Proven experience in managing customer membership programs. Excellent analytical skills to interpret and utilize membership data effectively. Strong communication and interpersonal skills for customer engagement. Leadership qualities to guide and motivate a team. A results-driven approach with a focus on customer satisfaction. What’s on Offer Opportunities for professional growth within the retail industry. Comprehensive benefits package. Supportive working environment in a large organization. If you're ready to make an impact as a Membership Manager, we encourage you to apply today #J-18808-Ljbffr


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