Senior Technical Manager CORE

Senior Technical Manager CORE TALENTMATE, Makati, National Capital Region, Philippines About Temenos Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. Responsibilities Ensure end-to-end ownership of client issues across the Level 1–Level 3 support model, stability in BAU operations and strengthening the escalation framework. Provide oversight and guidance to Level 1 service desk consultants in incident logging, ticket triage, and initial troubleshooting, ensuring accurate issue capture and effective use of knowledge base articles and SOPs. Mentor Level 2 consultants in functional analysis, RCA preparation, and client communication, ensuring escalations are well-documented, reproducible, and actionable. Own complex functional and technical issues at Level 3, conducting deep root cause analysis, driving permanent resolutions, and raising product defects with Temenos Maintenance or Product Engineering where. Lead critical incident discussions with clients and partners, coordinating technical resolution and ensuring alignment with operational and business objectives. Review and validate customization requirements, functional specifications, and local developments, providing clear guidance to Technical Consultants and supporting UAT for high-impact changes. Monitor recurring issues and trends, recommending process improvements and targeted training to reduce repeated escalations. Provide ongoing coaching and mentoring to Level 1 and Level 2 teams, enhancing overall support capability and ensuring efficient use of the escalation matrix. Contribute to the Centre of Excellence by sharing insights from escalation handling, influencing best practices, and driving product and process improvements. Qualifications Minimum 10 years experience in finance, banking software consultancy, or TEMENOS product delivery (TRANSACT core modules and its customization). Fluent in English (written and spoken); additional languages are an advantage. Strong understanding of financial and banking processes across Core Banking & Payments. Deep expertise in Temenos Core application architecture and its customization, OFS messaging and COB processing, and wide Transact functional modules. Hands‑on experience with Transact R22 onwards and a solid understanding of Temenos Cloud Architecture. Exposure to at least one major programming language (e.g., Basic, C/C++, Java). In-depth knowledge and ability to apply the TEMENOS Implementation Methodology. Strong stakeholder management and client engagement skills. Proven ability to handle complex, cross‑functional activities with significant coordination demands. Broad awareness of Run operations and related job functions. Industry awareness: up‑to‑date with banking trends, regulatory requirements, and market behaviours. Values Care about being a specialist in your field. Commit to coaching and mentoring others. Collaborate with the cross‑functional teams and client. Challenge yourself to constantly improve your Temenos product knowledge. Benefits Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month. Civil Partnership: 1 week of paid leave if you’re getting married. This covers marriages and civil partnerships, including same sex/civil partnership. Family care: 4 weeks of paid family care leave. Recharge days: 4 days per year to use when you need to physically or mentally recharge. Study leave: 2 weeks of paid leave each year for study or personal development. #J-18808-Ljbffr