Senior Technical Manager

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

The Senior Technical Manager serves as a key escalation point within the Level 1–Level 3 support model, providing subject-matter expertise across TEMENOS products in both implementation projects and Run operations. With deep knowledge of Transact AA stream and T24 Core, and a proven track record in T24 delivery, the role ensures stability and effectiveness in BAU operations. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day operational challenges, ensuring timely resolution across all support layers, and contributing to continuous product and process improvements through the Centre of Excellence.

• End-to-end ownership of client issues across the Level1–Level3 support model, driving stability in BAU operations and strengthening the escalation framework.
• Provide oversight and guidance to Level 1 service desk consultants in incident logging, ticket triage, and initial troubleshooting, ensuring accurate issue capture and effective use of knowledge base articles and SOPs.
• Mentor Level 2 consultants in functional analysis, RCA preparation, and client communication, ensuring escalations are well-documented, reproducible, and actionable.
• Own complex functional and technical issues at Level 3, conduct deep root cause analysis, drive permanent resolutions, and raise product defects with Temenos Maintenance or Product Engineering where necessary.
• Lead critical incident discussions with clients and partners, coordinating technical resolution and ensuring alignment with operational and business objectives.
• Review and validate customization requirements, functional specifications, and local developments, providing clear guidance to Technical Consultants and supporting UAT for high-impact changes.
• Monitor recurring issues and trends, recommending process improvements and targeted training to reduce repeated escalations.
• Provide ongoing coaching and mentoring to L1 and L2 teams, enhancing overall support capability and ensuring efficient use of the escalation matrix.
• Contribute to the Centre of Excellence by sharing insights from escalation handling, influencing best practices, and driving product and process improvements.

• Minimum 10 years of experience in finance, banking software consultancy, or TEMENOS product delivery (TRANSACT applications).
• Strong understanding of financial and banking processes across Core Banking & Lending and Payments.
• Deep expertise in Temenos AA (Arrangement Architecture) configurations and its life cycle; solid working knowledge of the wider Temenos Transact applications.
• Hands-on experience with Transact R22 onwards and a solid understanding of Temenos Cloud Architecture.
• Exposure to at least one major programming language (e.g., Basic, C/C++, Java).
• In-depth knowledge and ability to apply the TEMENOS Implementation Methodology.
• Fluent in English (written and spoken); additional languages are an advantage.
• Strong stakeholder management and client engagement skills.
• Proven ability to handle complex, cross-functional activities with significant coordination demands.
• Broad awareness of Run operations and related job functions.
• Industry awareness: up-to-date with banking trends, regulatory requirements, and market behaviors. This role involves complex activities demanding considerable coordination to effectively achieve the job’s end results. Awareness of other jobs in the run operation is necessary as the job activities either influence or are influenced by these.

• Care about being a specialist in your field.
• Commit to coaching and mentoring others.
• Collaborate with the cross-functional teams and client.
• Challenge yourself to constantly improve your Temenos product knowledge.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally recharge.
• Study leave: 2 weeks of paid leave each year for study or personal development.

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