Customer Advocate

Customer Advocate

Pasig, Palawan Euro Group of Companies Inc.

Posted today

Job Description

With Internship/OJT experience doing a basic hardware and software troubleshooting - Good communication skills - Must possess the ability to work well in a team environment - Fresh Graduates are very much welcome to apply - Willing to be assigned in PSEC, Ortigas Center, Pasig City

Employee Benefits

• Fast track career progression
• Career development opportunities
• HMO
• Holiday pay
• Leave credits
• Employee products discount
• Annual Physical Exam
• 2 days off (Saturday - Sunday)
• Pro-rated 13th month pay

Salary: From Php15,000.00 per month

Benefits

• Additional leave
• Company Christmas gift
• Employee discount
• Health insurance
• Opportunities for promotion

Schedule: Monday to Friday

Supplemental Pay: 13th month salary

Client Support Assistant

Pasig, Palawan Euro Group of Companies Inc.

Posted today

Job Description

With Internship/OJT experience doing a basic hardware and software troubleshooting - Good communication skills - Fresh Graduates are very much welcome to apply - Willing to be assigned in PSEC, Ortigas Center, Pasig City

Employee Benefits

• Fast track career progression
• Career development opportunities
• HMO
• Holiday pay
• Leave credits
• Employee products discount
• Annual Physical Exam
• 2 days off (Saturday - Sunday)
• Pro-rated 13th month pay

Salary: Php15,000.00 - Php18,000.00 per month

Benefits

• Additional leave
• Employee discount
• Health insurance
• Opportunities for promotion

Schedule: 8 hour shift

Supplemental Pay: 13th month salary

Client Support Assistant

Pasig, Palawan Euro Group of Companies Inc.

Posted today

Job Description

With Internship/OJT experience doing a basic hardware and software troubleshooting - Good communication skills - Willing to be assigned in PSEC, Ortigas Center, Pasig City

Brief Description :

Employee Benefits :

• Fast track career progression
• Career development opportunities
• HMO
• Holiday pay
• Leave credits
• Employee products discount
• Annual Physical Exam
• 2 days off (Saturday - Sunday)
• Pro-rated 13th month pay

Job Types : Full-time, Fresh graduate

Salary: Php15,000.00 - Php18,000.00 per month

Benefits

• Additional leave
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise

Schedule: 8 hour shift

Supplemental pay types: 13th month salary

Posted today

Job Description

This role is responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Call center support (answering phones - Client Customer Service lines)
• Order entry and maintenance (as needed)
• Resolve return credits that require further review before credit can be issued
• Physician sampling tasks
• Work with other departments on client resolutions/special projects as required
• Maintain applicable client work instructions
• Assist with OSD’s as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES :

• Education High school diploma or equivalent generally required
• Experience and/or Training (1-4 years of Customer Service experience preferably in a Healthcare or Pharmaceutical Industry)
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to work as a team and individually
• Collaborative work style
• Excellent verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Excellent organization and planning skills
• Reliability
• Ability to multi task
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Keyboard skills
• Positive Attitude and Energy - Exhibits an upbeat attitude, a genuine interest in others and a sense of humor
• Communication Skills - Possesses the ability to develop and articulate ideas and information that generate understanding
• Highly Principled - Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior

PREFERRED QUALIFICATIONS :

• Education Bachelor’s or associates degree preferred
• Experience and/or Training More than 4 years of Customer Service experience preferably in a Healthcare or pharmaceutical industry
• Advanced knowledge to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Data Privacy Consent

Salary: Up to Php40,000.00 per month

Schedule: 8 hour shift

Education: Bachelor's (preferred)

Experience: Call Center Representative: 3 years (preferred)

Language: English (preferred)

Project Management Officer

Pasig, Palawan Primeline Products Philippines Inc

Posted today

Job Description

DUTIES AND RESPONSIBILITIES - Plan and oversee projects to ensure that they are delivered in a timely fashion and within budget. - Plan and identify project resources and budgets - Develop and manage detailed project schedules and work plans - Utilize industry best practices, techniques, standards throughout the project execution - Monitor progress and manage stakeholder expectations - Measure project performance and identify areas for improvement - Work with the key stakeholders and the development team in designing systems and solutions - Introduce and maintain best practices to ensure projects are being implemented efficiently - Assist in the resolution of technical issues raised by the team - Provide expert product support and demonstrations to internal and external customers when required.

JOB QUALIFICATION - Background in payment processing, merchant acquiring and e-commerce. - Familiar with agile methodology especially working within multiple scrum teams - Well organized and able to prioritize work effectively. - Must be familiar with Atlassian tools such as Jira - Must know how to work within a proper development lifecycle - Must be able to draft business requirements document - Willingness to take ownership and show initiative to achieve results - Good communication skills, both written and oral in English and Tagalog. Must be able to communicate effectively to business and technical teams. - Excellent stakeholder management, with the ability to manage effective relationships across the organization - Systematic approach to handling problems - Degree in Computer Science / Information Technology, or equivalent - At least 2-3 years of project management background

Schedule: 8 hour shift

Project Management Supervisor

Pasig, Palawan New York Global Consultants (NYGCI)

Posted today

Job Description

Project Management Supervisor

Qualifications

• Bachelor\'s Degree in appropriate field of study or equivalent work experience is a must
• With more than 3 years experience in Project Implementation
• Handling different Campaign/accounts from scratch
• Handled Technical projects
• At least 3 years experience working in as an Outbound Customer Support
• Supervisor in a Contact Center
• Excellent in managing the clients and stakeholder to ensure expectations
• End to End Project management
• Supplies/ project floor position/ Recruitment/
• Implementing new account
• Client Service Management
• Experience in demonstrating analytical and logical thinking in performing day-to day tasks
• Well verse with client product or services which can lead to an excellent performance of the team
• Amenable to work in Ortigas Pasig City and Gilmore Quezon City

Operations

• Manage the staffing requirements on the operation floor through effective.
• Forecasting and scheduling, attendance management, headcount projection and recruitment
• Develop strategies on how to improve service quality by identifying challenges analyzes the root causes, implement and follow through the action items

Team development

• Always seek ways to develop the performances of the team leaders and direct reports through upskilling initiatives.
• Demonstrate the importance of team cohesiveness through the practices based on TCI Management Philosophy

Client Relationship

• Manage the operational approaches and strategies towards achieving the KPIs which agreed with the client
• Proactive and alert in identifying, preventing the risks/issues and implement the relevant improvement plans.

Salary: Php45,000.00 - Php50,000.00 per month

Schedule: 8 hour shift

Ability to commute/relocate: Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)

Experience: Project Management: 1 year (preferred)

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