Product Advocate New

2 weeks ago

Philippines Apollo IO Full time ₱600,000 - ₱1,200,000 per year

The Product Advocate position is open to residents of Philippines and requires full English fluency.

 is seeking dedicated and knowledgeable people to join as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo's values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.
*Responsibilities*

  • Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

*Required Qualifications*

  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment
  • Excellent english communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.

    *Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned

*Preferred Qualifications*

  • Product Advocate

    1 week ago

    , , Philippines Apollo Full time

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified...

  • Product Advocate

    2 weeks ago

    , Misamis Occidental, Philippines Buscojobs Full time

    Product Specialist Job Description Key Responsibilities: Achieves product growth targets or quotas for specific product lines in the assigned area(s). Assists the Financing Manager in product development, assessment and new product introduction activities Delivers marketing saturation drives and field activities within the given budget and area Maintains...

  • Product Advocate

    2 weeks ago

    , Pampanga, Philippines Buscojobs Full time

    Headhunters looking for you - Your Exclusive Access to Preselected Top Positions with Salary Benchmarks. Get Introduced to the... Product Specialist Posted today Job Description Candidates with a specialization in trucks / vehicle are a bonus. JOB OBJECTIVE: Facilitates the promotion and enhancement of specific product line/s of the business. DUTIES AND...

  • Senior Customer Advocate

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Advocate As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and...

  • Customer Advocate

    6 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Job Title: Customer Advocate - Travel In this job, you will Work autonomously within defined processes and procedures or methodologies, take standard decisions and may support the development of solutions to complex problems of a recurring nature. Receive instruction, guidance and direction from more senior level roles or manager, with regular...

  • New Product Development Supervisor

    2 weeks ago

    , Laguna, Philippines Hongtai Technology Inc. Full time

    Overview We are looking for aNew Product Development (NPD) Supervisorto support the immediate superior/manager in implementing activities related to new product development and continuous improvement initiatives. The ideal candidate will have a strong background in plastic injection processes and experience leading NPD projects. Responsibilities Support the...

  • Product Designer

    6 days ago

    , , Philippines Tempo (YC S23) Full time

    Join to apply for the Product Designer role at Tempo (YC S23) Job Overview As a Product Designer at Tempo Labs, you will be instrumental in shaping our product. You will work closely with a cross-functional team to design user-centric solutions that meet the evolving needs of designers and developers. Key Responsibilities Lead the design of user interfaces...

  • Product Advocate

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description Responsibilities : Develop an effective action plan to achieve the annual budget for sales territories Develop creative sales proposals to maximize sales potential for sales accounts Collect, consolidate and prepare sales, and marketing reports for the management Conduct training and product presentations to doctors, surgeons, and medical...

  • New Product Development Director

    2 weeks ago

    , Eastern Visayas, Philippines Monroe Consulting Group Full time

    Overview Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global leader in manufacturing industry. Our respected client is seeking a seasoned engineer with 10-15 years of solid experience as New Product Development Director to lead our product innovation and development teams. This role is crucial for defining...

  • Senior Technical Support Advocate

    2 weeks ago

    , , Philippines Buscojobs Full time

    Senior Technical Support Advocate – Dumaguete Posted today Job Title: Senior Technical Support Advocate (Duma...) Location: Onsite (Dumaguete) • Job Type: Full-time • Pay: From Php20,000.00 per month Job Description We are seeking a reliable and organized Customer Support Coordinator to join our team in delivering excellent service to our residents....