Operations & Logistics Coordinator

4 weeks ago

Pasig, Philippines KDCI Full time

Job Summary

Job Summary KDCI Outsourcing is seeking a highly organized and proactive Operations & Logistics Coordinator to support the day-to-day management of freight and logistics processes, as well as assist with the smooth operation of internal systems and platforms—most notably HubSpot and Subskribe. This is a dynamic, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is equally comfortable working with shipping providers as they are updating a CRM workflow.

Key Responsibilities Logistics & Freight Coordination
  • Coordinate domestic and international freight, including booking couriers and freight providers.
  • Manage inventory movements and ensure timely dispatch of orders.
  • Track shipments and resolve delivery issues or delays with freight providers.
  • Liaise with warehouse or fulfillment partners as required.
  • Maintain records of incoming and outgoing stock and freight documentation.
Operations & Systems Support
  • Maintain and update internal systems and platforms, with a primary focus on HubSpot and Subskribe .
  • Assist in creating and maintaining Standard Operating Procedures (SOPs) related to operations and logistics.
  • Monitor system integrations, data quality, and CRM hygiene.
  • Troubleshoot internal process issues and escalate where needed.
Cross-Functional Collaboration
  • Work closely with sales, customer support, and finance teams to ensure smooth end-to-end processes.
  • Support operations team projects such as process improvement initiatives, system upgrades, and audits.
  • Provide administrative support for ad hoc operational tasks as required.
Job Requirements
  • 2+ years of experience in an operations, logistics, or systems support role.
  • Strong organizational skills and attention to detail.
  • Experience using logistics platforms and shipping providers (e.g., DHL, FedEx, AusPost).
  • Working knowledge of CRM systems, ideally HubSpot .
  • Comfortable working with spreadsheets, basic data entry, and reporting.
  • Excellent communication and stakeholder management skills.
  • Ability to prioritize tasks in a deadline-driven environment.
  • Experience with inventory management software or ERP systems is a plus.
  • Familiarity with SaaS or tech environments is an advantage.
  • Previous exposure to process automation or workflow tools is preferred.
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