Business Continuity Governance Executive

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. We started with a bold idea to create a different breed of Business Processing Outsourcing (BPO). We continually pursue growth for our partners through a culture of motion, technology, challenge readiness, and consistency in an ever-changing world.

What We Offer: TaskUs prioritizes employees’ well-being with competitive industry salaries and comprehensive benefits. Our People First culture is reflected through departments such as Total Rewards, Wellness, HR, and Diversity. We support an inclusive environment and positive community impact, encourage internal mobility, and foster professional growth at all career stages. Join TaskUs to experience our dedication to supporting People First.

The Business Continuity Governance Officer reports to the Sr. Business Continuity Executive. This role requires strong knowledge of business continuity planning methodologies, compliances & reporting, and support of critical business operations. The Governance Officer oversees the implementation of best practices and ensures regulatory compliance, contributing to the success of the program.

• Partner with the Sr. Director and Sr. BC Executive in developing and implementing business continuity governance frameworks. Shape and implement governance structures by directing the BC system of rules, practices, and processes.
• Develop, implement, and review systems, procedures, and controls to ensure continuous improvement of governance and risk management. Improve program efficiency and effectiveness; maintain processes to ensure timely completion of compliance audits.
• Ensure all TaskUs Business Continuity Policy, SOPs, and related documents are up-to-date and properly stored in the PowerUs KA.
• Compliance monitoring: ensure the program complies with relevant policies and international standards; identify compliance risks and implement corrective measures; manage the Business Continuity Activity Calendar; ensure partner compliance (IT Disaster Recovery, Physical Safety & Security); represent BCM in internal and external audits and assessments.
• Coordinate with the Senior Management Team in real time during incidents or potential interruptions.
• Serve as Subject-Matter-Expert in administering Risk Assessments, Business Impact Analyses, and BC strategy development for plans.
• Collaborate with Operations and Client Services to ensure understanding of BCDR plans across campaigns.
• Identify, understand, manage, mitigate, remediate, or accept risks and issues assigned globally.
• Stay informed on current events affecting sites and employees; monitor and report to IMC on potential or ongoing incidents/crises.

• Bachelor’s degree required.
• Professional certification and training (DRII, BCI, etc.) is an advantage.
• Knowledge of the Business Continuity Life Cycle, methodologies, and policies.
• Experience in audits (ISO 27001, ISO 23001, HIPAA, SOC 2, PCI, etc.).
• Knowledge of IT disaster recovery and facilities redundancies is an advantage.
• Ability to develop reports and presentations (PowerPoint, etc.).
• Experience in stakeholder management is an advantage.
• Strong knowledge and experience in BPO is an advantage.
• Ability to work under pressure; effective coordination during crises, emergencies, or security incidents.
• Strong written and oral communication and interpersonal skills.
• Capable of planning and organizing work; available on a 24x7 basis and able to participate in on-call and shifting schedules.
• Ability to navigate ambiguity and change (shifting schedules, long hours, weekends, holidays, and on-call).
• Effective communication tailored to the audience with facilitation and customer service skills.
• Willingness to travel for inspections, audits, and client presentations as needed.
• Knowledge and experience using Smartsheet, Google Slides, and Google Sheets is a must.

TaskUs will not solicit money from you during the application process nor require any payment to proceed. Please communicate only with authorized TaskUs recruiters.

TaskUs believes innovation and high performance come from diverse backgrounds. We welcome applicants from all walks of life and are committed to inclusive, equitable practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

Explore all TaskUs career opportunities and apply at the following URL: