Client Specialist
1 week ago
To support the Client Success Management (CSM) desk by managing a designated book of low-touch or transactional accounts, ensuring timely and accurate candidate lifecycle management through Nexus and client VMS portals, and maintaining consistent client communication primarily via email and portal interactions. This role also ensures operational excellence through close coordination with Recruiting Assistants, Credentialing, and Onboarding teams. Key Responsibilities Candidate Lifecycle Management Oversee candidate journey from recruiter handoff to offer or declination Coordinate with Recruiting Assistants (RAs) to ensure timely and accurate candidate submissions Send Assignment Agreements (AA) and Employment Agreements (EA) post-offer Request and manage extensions, including documentation and AA creation in ATS Handle contract terminations and cancellation notifications, ensuring proper documentation and communication Client Communication Communicate primarily via email and client portals Attend weekly/bi-weekly supplier calls for assigned accounts Push candidates proactively via email and occasional phone outreach Serve as the primary point of contact for assigned clients Book of Business (BOB) Ownership Manage a portfolio of low-touch/transactional accounts Ensure timely updates and responsiveness to client inquiries via portal/email Internal Collaboration Partner closely with recruiters and RAs focused on non-Cluster/non-ENT accounts Work directly with Credentialing and Onboarding teams to ensure candidates meet start requirements Escalate issues or trends to senior CSMs when needed Maintain alignment with broader CSM processes and standards Payroll & Operational Support Assist with payroll-related issues when requested, coordinating with internal teams, providers, or client points of contact Update the New Hire (NH) thread in accordance with CSM protocol Report Incidents using the ATS JA Note format per the newly implemented policy Credentialing & Onboarding Coordination Monitor candidate start dates and onboarding progress Ensure credentialing requirements are completed on time Maintain an On Time Start (OTS) ratio of 90% or higher. Escalate delays and proactively resolve blockers. Systems & Tools ATS: Daily use for documentation, candidate tracking, AA/EA generation, extension management, NH thread updates, incident reporting, and termination/cancellation documentation Client VMS Portals: Submission oversight, updates, and communication Email & Phone: For candidate push, client updates, payroll issue resolution, and termination notifications Success Metrics Timeliness and accuracy of candidate documentation in ATS Responsiveness to client portal/email communications AA/EA delivery compliance Extension and termination documentation accuracy Payroll issue resolution turnaround NH thread and Incident JA Note compliance On Time Start ratio ≥90% Client satisfaction and recruiter feedback Ideal Profile 1–2 years of experience in staffing, recruiting coordination, or client services Strong written communication and organizational skills Comfortable navigating ATS and VMS platforms Detail-oriented and proactive in follow-ups Able to manage multiple accounts with minimal supervision Familiarity with payroll workflows and issue resolution preferred Experience handling contract terminations or cancellations a plus Collaborative mindset with ability to work cross-functionally with RAs, Credentialing, and Onboarding #J-18808-Ljbffr
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Client Success Specialist
5 days ago
Philippines Activate Talent Full time $30,000 - $60,000 per yearClient Success Specialist Location: (Remote / US time zonesAbout the RoleWe're looking for a Client Success Specialist with strong expertise in Conversion Rate Optimization (CRO) to join our growing team. This role is perfect for someone who thrives at the intersection of client success, growth strategy, and hands-on CRO execution. You'll act as the trusted...
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Client Success Specialist
5 days ago
Philippines Activate Talent Full time $30,000 - $60,000 per yearCategory: Client Success / Growth MarketingLocation: Fully Remote (must overlap US time zones and occasionally India)About the RoleWe're seeking a client-focused Client Success Specialist with strong Conversion Rate Optimization (CRO) expertise. If you thrive in a fast-paced agency environment and enjoy blending technical know-how with strategic client...
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Client Billing Specialist
3 weeks ago
, Metro Manila, Philippines Isentia Full timeJoin to apply for the Client Billing Specialist role at Isentia . Job Purpose Client Billing Specialists are responsible for the accurate and timely billing of all clients in line with their contractual obligations. This includes coordinating upfront and ongoing charges, monthly checks for ad‑hoc billing, and the provision of accurate and timely reports as...
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Client Support Specialist
5 days ago
Remote - Philippines Woflow Full time ₱40,000 - ₱80,000 per yearAbout Us:Woflow is the leading merchant experience platform that empowers technology platforms to onboard and manage their merchant data. By deploying AI and human-in-the-loop processes, we extract, enhance, and connect catalog and image data. To date, our platform has supported millions of businesses – from SMBs to enterprise retailers – in succeeding...
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Client Care Specialist
2 weeks ago
Philippines GR8 Deal Two, LLC Full time ₱1,500,000 - ₱3,000,000 per yearOverview:GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with...
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Client Care Specialist
5 days ago
Philippines GR8 Deal Two Full time ₱900,000 - ₱1,200,000 per yearOverviewGR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with...
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Client Onboarding
2 weeks ago
, , Philippines United Field Services, Inc. Full timeRole Overview We are looking for a highly organized and customer-focused Client Onboarding & Training Specialist to join our team. This role is crucial for ensuring that new clients are set up for success with our platform and services. You will guide clients through the onboarding process, provide live and recorded training sessions, and ensure they feel...
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Client Service Specialist
1 week ago
, Metro Manila, Philippines MicroSourcing Full timeSourcing and Digital Activations l Talent Solutions Discover your 100% YOU with MicroSourcing! Position: Client Service Specialist Work setup & shift: Onsite You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...
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Customer Service Specialist
2 weeks ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeJob Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...
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Translator Specialist
2 days ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeJob Description The Translator Specialist is responsible for converting written or spoken materials from one language to another while maintaining the original meaning, tone, and context. (Mandarin to English) The role ensures clear, accurate, and culturally appropriate communication between parties, supporting business operations, documentation, and client...
