Compliance Client Due Diligence Specialist

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Metro Manila.

About the opportunity

The DNTB Compliance Client Due Diligence (CDD) Specialist plays a critical role in safeguarding the organization's AML compliance integrity. This position combines regulatory diligence with polished executive communication, ensuring accurate and compliant data collection through professional engagement with senior client representatives.

The DNTB Compliance Client Due Diligence Specialist operates within the First Line of Defense and is responsible for executing AML and KYC due diligence activities for new and existing clients. This role serves as a key customer-facing point of contact, engaging directly with senior executives to obtain, validate, and document beneficial ownership and control information. The CDD Specialist ensures that all customer due diligence records meet internal standards, regulatory requirements, and audit expectations, while maintaining the highest standards of professionalism and communication.

What you'll get to do

Client Engagement & Data Collection

• Serve as the primary liaison with clients and their executive representatives to collect and verify AML/KYC documentation, including beneficial ownership and control structures.
• Conduct professional and confidential client interactions to clarify documentation requirements, explain regulatory obligations, and ensure timely completion of onboarding deliverables.
• Demonstrate exemplary telephone etiquette and executive communication style, ensuring every client interaction reflects the firm's professionalism, discretion, and brand standards.
• Handle sensitive client inquiries with tact, diplomacy, and precision, maintaining composure in all verbal and written communications.

Due Diligence Execution

• Perform detailed reviews of customer data, documentation, and ownership hierarchies to identify discrepancies or potential red flags.
• Apply AML knowledge and professional judgment to assess the adequacy of due diligence information in line with internal policy and regulatory expectations.
• Escalate high-risk findings or complex structures to second-line AML Compliance for further review.

Quality Assurance & Governance

• Maintain the integrity and accuracy of client data in core systems, ensuring all CDD information is complete, verified, and up to date.
• Ensure adherence to defined data quality standards and internal SLA commitments.
• Support first-line quality reviews and remediation exercises to close documentation gaps.
• Balances regulatory rigor with client experience by addressing AML screening discrepancies through informed discussion, documentation correction, and collaborative issue resolution.

Collaboration & Stakeholder Management

• Partner closely with Account Executives, Commercial Operations, DNTB Compliance 2nd Line AML Team, and the DNTB CRO to ensure a seamless onboarding experience for clients.
• Acts as a reliable and solutions-oriented team member, fostering open communication and alignment within DNTB Compliance.
• Represent the CDD function professionally in discussions with internal and external stakeholders.
• Contribute to continuous improvement initiatives and procedural enhancements across the first-line compliance framework.

Skills and experience we value

• Minimum 3–5 years of experience in AML/KYC, client onboarding, or financial crime compliance, preferably within a regulated financial or professional services environment.
• Working knowledge of AML regulations, beneficial ownership structures, and PEP/sanctions screening standards.
• Superior command of the English language, both written and verbal, with the ability to communicate complex regulatory matters clearly and diplomatically to senior stakeholders.
• Professional phone etiquette and client interaction skills appropriate for C-suite engagement, demonstrating confidence, discretion, and executive presence.
• Strong attention to detail, data accuracy, and documentation control.
• Excellent organizational skills with the ability to manage multiple priorities under tight timelines.

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process