Ijp: Assistant Team Leader

Job Description 1

Assistant Manager jobs in the Philippines

Overview

1,456 Assistant Manager jobs in the Philippines. Posted today. Job Viewed. Tap Again To Close.

Responsibilities

• As an Assistant Team Leader, support the Team Leader to ensure the team operates effectively and meets objectives. Assist in monitoring daily team performance, contribute to coaching sessions, and facilitate team initiatives to enhance productivity and customer satisfaction. Identify areas for improvement, support the implementation of solutions, and foster a positive team environment. Prepare performance reports, address escalated issues, and act as a secondary point of contact for the team.
• Day to Day responsibilities: Manage daily operations of the contact centre. Target KPIs and performance targets. Provide in-flight support, review opportunities, and identify improvements using Datagamz and Tableau. Support wider team and team leaders.
• Coaching and development: Observe and provide effective coaching in weekly 1:1s; support team development and participate in career development planning.
• Contribute to other projects as needed and uphold HelloConnect values. Lead by example with strong people management skills.

Qualifications

• High-level understanding of contact centre systems, metrics, and operations.
• Exceptional customer service and performance management experience.
• Proficiency in Google Suite; Genesys Cloud is a plus.
• Strong coaching, training, and development capabilities; ability to implement continuous improvement strategies.
• Knowledge of occupational health and safety best practices.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 2

Job Title: Assistant Operations Manager – Receivables / Revenue Cycle

Function/Department: Receivables

Work set-up: Onsite (Science Hub 2 Mckinley Hill Taguig)

Reporting to: Director - Operations

Role Description: Supervising team performance, handling reporting, quality assurance, and client collaboration in a call center setting. Includes compliance and process improvement duties.

Required Qualifications:

• Bachelor’s degree or equivalent
• Call center management and healthcare experience
• Experience with AR follow-up and claims denials; 3–5 years in the field

Responsibilities:

• Oversee daily departmental activities; manage attendance and staffing; coordinate overtime; ensure client alignment; perform quality assurance and audits.
• Coordinate with client service managers and internal stakeholders; participate in audits; support in policy adherence.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 3

Experience: 6 to 9 years in Compliance, Information Security and BCM domains. Location: Manila. Role focuses on certification and compliance leadership across ISO, HIPAA, SOC2, PCI DSS, HITRUST, etc.

Key Responsibilities:

• Manage compliance program; coordinate audits; policy development; training; stakeholder education.
• Lead internal audits; collaborate with vendors and clients; ensure adherence to data privacy and security standards.

Candidate Profile:

• Experience in ISO 27001, PCI DSS, HIPAA, SOC 2, HITRUST; BCP/DR knowledge; risk management experience.
• Strong communication and project management skills; ability to work with vendors and internal teams.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 4

Assistant Manager – Travel Agency (Marikina City, Manila)

Job Purpose: Oversee day-to-day operations, support staff, customer service, sales, supplier coordination; contribute to marketing and business development.

Key Responsibilities:

• Manage daily agency operations; supervise staff; provide high-quality client service; assist with bookings and after-sales support.
• Help achieve sales targets; coordinate with airlines, hotels, tour operators; assist with invoicing and compliance; contribute to marketing campaigns and events.

Qualifications:

• Experience in travel/hospitality preferred; strong leadership; excellent communication and customer service; knowledge of booking systems and agency operations is a plus.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 5

Claims Resolution Specialist – Iloilo City

Overview: Role supports a healthcare claims processing team; supervise a team of Claim Resolution Specialists; focus on performance monitoring, coaching, and process improvement.

Qualifications:

• 5–7 years in call center operations, preferably healthcare; 2+ years in leadership; bachelor’s degree or equivalent; English fluency.
• Proficient in MS Office; strong problem-solving and interpersonal skills; flexible shifts to US CST hours.

Responsibilities:

• Supervise day-to-day call center activities; coach team; monitor KPIs; ensure data privacy and HIPAA compliance; collaborate with Quality, IT, HR; recruit and train new staff.
• Handle patient data and billing processes; ensure timely reimbursements and audit targets are met.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 6

Lubricants Product Management Assistant Manager – SEAOIL

Location: Philippines

Overview: Coordinate product improvements and launches, oversee portfolio management, NM move-out plans, warehouse and disposal planning.

Responsibilities:

• Lead end-to-end product development and launches; market scoping; portfolio optimization; improve existing products.
• Coordinate with Supply, Demand Planning, Pricing, Sales, and other departments; fieldwork as needed.

Qualifications:

• 1–2 years related experience; experience in energy/oil/gas preferred; people management preferred.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 7

Treasury and Tax – Assistant Manager

Summary: Oversee daily tax and treasury operations, tax compliance, reporting, and audits; strengthen cash reporting accuracy and banking relationships; participate in risk management.

Responsibilities:

• Tax management: tax compliance, returns, audits, policy changes.
• Treasury management: cash planning, banking relations, FX hedging, cash flow forecasts.
• Compliance & Reporting: CPA preferred; 5–8 years in tax/treasury; strong Excel skills.

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 8

Internal Audit Assistant Manager – WPP Manila

Overview: Support assurance capability; travel regionally; base in Manila with flexible working.

Responsibilities:

• Collaborate with stakeholders to deliver timely assurance; produce concise reports; identify improvement opportunities; contribute to capability improvement; deliver audit narratives and working papers.
• Ensure internal auditing standards are understood and applied.

Qualifications:

• Accounting/audit/risk/compliance background; Mandarin language essential; willingness to travel ~20%.

This advertiser has chosen not to accept applicants from your region.

End of postings.

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