CRM Data Analyst

Nisje FZE (pronounced Neesh) is a collaborative company with the shared interest of placing people’s needs first. We build on the philosophy that people are fundamental, and engaging with people as humans is the cornerstone of all our endeavors. We invest, nurture, and support individuals to be creative, courageous leaders in a safe space. Our investments span multiple decades and multiple continents with distributed teams. We measure each step thoughtfully, ensuring it aligns with our ethos, keeping in mind the sustainability of our world and environment.

Our foundations are based on our key principles – Please see the full description of the key principles at the end of the job description. A keen understanding of them will be required, and you will be asked to recall them if you are shortlisted.

Imagine an environment where your skills in data analysis and CRM management come together to make a meaningful impact—a place where your effort drives data-informed decisions that enhance business outcomes.

We are looking for a meticulous and resourceful CRM Data Analyst to manage and optimize our customer database to ensure the sales and marketing teams are equipped with actionable insights for business development.

This role demands a focused individual who can uncover hidden opportunities by analyzing and verifying data, ensuring it aligns with the organization’s current goals.

The ideal candidate will excel in methodically evaluating the customer database, researching customer profiles, and identifying prospects that fit our evolving offerings. By breathing new life into old data, you will enable the sales and marketing teams to engage with leads that matter most.

Focus:

• Continuously refine CRM data to support strategic organizational goals.
• Conduct reviews of the historical database to validate the relevance of past inquiries.
• Research customer profiles, projects, and public data to evaluate potential leads.
• Identify opportunities for re-engagement by aligning prospects with current offerings.

Maintain and Analyze:

• Ensure the accuracy and completeness of CRM data through meticulous cleansing and updating.
• Categorize leads based on potential, prioritizing high-impact prospects.
• Develop detailed reports on database health, lead potential, and actionable insights for the sales team.
• Work closely with the sales and marketing teams to deliver well-researched leads.
• Act as a point of contact for CRM data insights, assisting teams in tailoring their outreach.

Achieve:

• Maintain up-to-date records and ensure seamless database operations.
• Enable the sales and marketing teams to focus on high-value opportunities through accurate lead qualification.

Education:

• Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field.
• Advanced certifications in CRM systems (e.g., Salesforce, HubSpot) or data analytics tools are a plus.

Experience:

• 3-5 years of relevant experience in CRM management, data analysis, or a similar role.
• Hands-on experience with tools like Zoho CRM, Salesforce, or HubSpot.
• Demonstrated success in creating segmentation strategies and leading re-engagement campaigns.

• Analytical Thinker: Strong skills in identifying patterns, trends, and actionable insights from complex datasets.
• Detail-Oriented: Exceptional accuracy in data cleansing, enrichment, and reporting.
• Tech-Savvy: Proficiency in CRM systems and data visualization tools.
• Proficient in Excel or Spreadsheet Software: Demonstrated expertise in analyzing data using Excel or similar tools, which are key for this role.
• Data Distillation: The ability to take large volumes of data and distill it into actionable insights that drive decision-making.
• Collaborative: Works effectively with cross-functional teams, especially sales and marketing.
• Proactive Problem-Solver: Anticipates challenges and devises efficient solutions.
• Strong Communicator: Ability to simplify data insights into actionable strategies for diverse stakeholders.