
Supervisor, Site It
3 weeks ago
Technical Support Representative
Responsibilities
- Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Requirements
- At least collegiate education is required
- At least 1 year of working experience in Technical Support is required for this position
- Above Average English communication skills
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Experience configuring, updating and supporting VOIP solutions in a multi-location environment
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Networking, IT or telecommunications certification is a plus
- Applicants must be amenable to working nightshifts
Perks & Benefits
- WFH & Equipment Provided
- 30% Night Differential
- Complete Govt Benefits
- HMO via Maxicare on the 1st day, Php 250k/year (3 FREE DEPENDENTS, same coverage)
- Dental coverage
- Out patient medicine reimbursements
- Rice Allowance
- Monthly incentives
- Performance increase
- Complete attendance incentives
- Internet allowance
Job Types: Full-time, Permanent
Salary: Up to Php45,000.00 per month
Schedule
- 8 hour shift
- Monday to Friday
Supplemental Pay
- 13th month salary
- Performance bonus
Location and Application Details
- Work from Home: Reliably commute or planning to relocate before starting work (required)
Experience
- Technical Support Representative: 1 year (preferred)
Language
- English (preferred)
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