Supervisor, Site It

3 weeks ago


San Juan, Philippines Buscojobs Full time

Technical Support Representative

Responsibilities

  • Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
  • Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
  • Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Requirements

  • At least collegiate education is required
  • At least 1 year of working experience in Technical Support is required for this position
  • Above Average English communication skills
  • Basic Knowledge on VOIP, networking, routers and modems
  • Strong customer service orientation
  • Experience configuring, updating and supporting VOIP solutions in a multi-location environment
  • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
  • Networking, IT or telecommunications certification is a plus
  • Applicants must be amenable to working nightshifts

Perks & Benefits

  • WFH & Equipment Provided
  • 30% Night Differential
  • Complete Govt Benefits
  • HMO via Maxicare on the 1st day, Php 250k/year (3 FREE DEPENDENTS, same coverage)
  • Dental coverage
  • Out patient medicine reimbursements
  • Rice Allowance
  • Monthly incentives
  • Performance increase
  • Complete attendance incentives
  • Internet allowance

Job Types: Full-time, Permanent

Salary: Up to Php45,000.00 per month

Schedule

  • 8 hour shift
  • Monday to Friday

Supplemental Pay

  • 13th month salary
  • Performance bonus

Location and Application Details

  • Work from Home: Reliably commute or planning to relocate before starting work (required)

Experience

  • Technical Support Representative: 1 year (preferred)

Language

  • English (preferred)
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