Team Leader

4 weeks ago

Taguig, Philippines Go-Get Data Consultancy Full time

Overview

Job Summary:

  • We are seeking a highly skilled and experienced Team Leader to join our healthcare account. The ideal candidate will have a strong background in the BPO industry, particularly in healthcare, and possess excellent leadership and communication skills. This role is responsible for leading a team, ensuring performance targets are met, and maintaining a high standard of service.
Key Responsibilities
  • Supervise and manage a team of customer service representatives handling healthcare-related inquiries.
  • Monitor team performance, provide coaching, and ensure adherence to quality standards and KPIs.
  • Develop and implement strategies to improve efficiency and customer satisfaction.
  • Conduct regular team meetings, training, and performance evaluations.
  • Handle escalations and complex customer concerns professionally and effectively.
  • Collaborate with management to optimize processes and workflow.
  • Ensure compliance with company policies, industry regulations, and client requirements.
  • Foster a positive and motivated work environment.
Skills & Competencies
  • Strong leadership and interpersonal skills.
  • Excellent communication skills, both verbal and written.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Strong problem-solving and decision-making abilities.
  • Ability to manage multiple tasks and meet deadlines effectively.
  • If you meet the qualifications and are ready for an exciting leadership role in the healthcare BPO industry, apply today
Qualifications
  • Experience: 2 to 5 years of Team Leader experience in a BPO or call center environment.
  • Healthcare Experience: At least 2 to 3 years of experience in a healthcare-related role.
  • Education: Senior High School Graduate, College Undergraduate, or College Graduate.
  • Availability: Must be able to start ASAP.
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