
Collections Trainer
5 days ago
The Collection Trainer designs, delivers, and evaluates training programs for new and existing
debt collection team member. This role helps all team members to be equipped with the
knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in
compliance with regulatory standards.
Mentioned below are key duties:
- Develop and deliver onboarding programs.
- Create training modules on collection techniques, negotiation skills, compliance, and
customer service.
- Conduct refresher training sessions and workshops for existing staff.
- Provide one-on-one coaching and feedback to improve team member effectiveness.
- Measure training effectiveness through assessments, feedback, and performance
metrics.
- Maintain training records and prepare reports for management.
- Work closely with team leaders, QA, and HR to align training with business goals.
Skills Required:
• At least 8-10 years of experience as a BPO Trainer - Collections (Retail or B2C)
• With strong leadership and interpersonal abilities, effective communication skills
• Must have deep understanding of banking operations and operational leadership
• Proficient in coaching and mentoring team members to enhance performance through continuous feedback
• Adept at performance management, driving accountability, and process compliance.
• Continuous learning and adaptability are crucial, stay abreast of industry trends
• Can work onsite either in McKinley West, Taguig or MOA Complex, Pasay
• Amenable to Australian shift
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Collections Trainer
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5 days ago
Taguig, Philippines blaseek Full timeAbout the Role We are looking for an experienced Collections Trainer who is passionate about developing people and helping them succeed. In this role, you will design and deliver training programs that build skills in debt collection, negotiation, compliance, and customer service. You will work closely with leadership and support teams to make sure every...
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1 day ago
Taguig, Philippines blaseek Full timeblaseek Taguig, National Capital Region, Philippines Overview We are looking for an experienced Collections Trainer who is passionate about developing people and helping them succeed. In this role, you will design and deliver training programs that build skills in debt collection, negotiation, compliance, and customer service. You will work closely with...
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Collections Quality Analyst
2 weeks ago
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Collections Quality Analyst
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Taguig, Philippines TalentHero Full timeRole Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to...
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Collections Quality Analyst
5 days ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...